If the call is going directly to VM and it never rings then most likely you have the Call Forward All to VM feature enabled. Please verify that first. If that is not the problem then please elaborate on your exact scenario
Well, if the call is never ringing the phone then CCM is the one sending the call directly to the Unity Connection, so the problem is not on the VM side. I strongly recommend you to take a CCM detailed trace and upload it to the post. Include the calling party number, called party number and time of the call.
Is this happening for both internal and external calls or just one of them?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...