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New Member

phone keeps ringing after shows connected

I have a strange problem here, when I call the into a customer's office the phone keeps ringing, but on my cell phone it shows connected. The customer staes they pick up the phone but cannot hear anything. They hang the phone back up and it rings again. They have a 2801 router with 4 fxo card in it and we're using H323. Any thoughts? This is a new setup with 12 remotes sites and all of them are using the same configuration xcept for IP addresses, and they are not reporting any problems. Here's what I have under the voice port:

voice-port 0/0/0

trunk-group ANALOG

connection PLAR 8400

caller-id enable

8 REPLIES
Hall of Fame Super Gold

Re: phone keeps ringing after shows connected

Hi, can you use "connection plar opx" please ?

This way router doesn't answer until the person answers. Also please check that you have codec g711u in the DP going to CM.

The you may run anyway in disconnect supervision problems, but check the above first.

Hope this helps, please rate post if it does!

New Member

Re: phone keeps ringing after shows connected

I tried adding that under the voice port and still same issue, and yes it's G711. What happens is the line keeps ringing on user's phone after customer picks up phone.

Hall of Fame Super Gold

Re: phone keeps ringing after shows connected

Do you have the same IOS on this site as on the others ? Is the GW configuration on the CM the same ?

New Member

Re: phone keeps ringing after shows connected

Yes, TAC is looking into right now, 50% of calls are being lost. I will post with solution with TAC figures it out.

Thanks for your replies

New Member

Re: phone keeps ringing after shows connected

Hi. pls post your reply after solution found out.

Regards

Esa

New Member

Re: phone keeps ringing after shows connected

We upgreded from 12.4(19) to 12.4(15t) and it worked, I guess we ran across a bug, I had a 2801 router with ip advance services.

Problem resolved. The funny thing is the other remotes all have this ios and router and there not having the problem.

Hall of Fame Super Red

Re: phone keeps ringing after shows connected

Hi Tony,

Thanks for posting back with your resolution! 5 points for letting others know this info for future reference :)

Take care,

Rob

Hall of Fame Super Gold

Re: phone keeps ringing after shows connected

Absolutely, I've rated the update as well.

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