Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Phone Losing Services

We configure our phones with Login and Logout services.  (User presses services button and can then login or logout.)  A user reported that she lost the services on her phone.  I verifiied this then reset the phone but could not get services to reappear.  I replaced the phone.  Services appeared on the new phone for a couple of days then disappeared again.

The problem doesn't appear to be phone related.  Could it be something going on at the switch the phone is connected to?  Could it be CallManager?  Help.

Thanks.

1 REPLY
New Member

Phone Losing Services

Do you still have this issue?

We also have the same problem. We are running 6.1.3(b) with 7940 / 7960 phone load P0030800900. We thought it might only be 7912s, but we have also seen it on 7940s.

It normally manifests itself if the user has not used their phone for a number of days. Most of our users have extension mobility, so the base phone has Login / Logout as a service. After an indeterminate period, the phone just looses the service. When th euser goes to press the service button. Login / Logout just isn't there anymore.

We have use of some software called Berbee Remote Phone. If you use this, you can see the service on the phone and the user says they can now see the service. If you disconnect the Remote Phone application, the service disappears from the phone again. In Call Manager, the service is configured on the phone.

There is a Cisco bug - not exactly the same as this issue - can't actually find the number at the moment; but the suggested fix is to reset the phone, which only works in a few of our cases.

We are suspecting something to do with DHCP renewal. (We don't use Windows DHCP servers).

We are hoping to try and set something up in our lab and set DHCP leases to a very short period, or leave a phone on our live network untouched for a period to see if we can reproduce it

189
Views
0
Helpful
1
Replies
CreatePlease login to create content