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New Member

Phone not deleting

I ran into a bit of a strange issue. We had a few people leave recently. I delete the phone # then purge the phone from Call Manager 7. So I get a call from our local support saying one of the people I deleted still shows on a phone. So I look at the mac address and verify it is no longer in call manager which it is not. He can call me from that phone and the caller id says its from the person I purged. I traced the call from my phone to that one and it connects and gives me the mac address of a phone that is not in CM on either the pub or sub..


Hall of Fame Super Red

Re: Phone not deleting

Hi William,

Please try to use this method to completely remove the DN in question before trying to re-build again.

**Remove DN xxxx

Deleting Unassigned Directory Numbers

This section describes how to delete an unassigned directory number from the route plan report. Directory numbers get configured and removed in the Directory Number Configuration window of Cisco CallManager Administration. When a directory number gets removed from a device or a phone gets deleted, the directory number still exists in the Cisco CallManager database. To delete the directory number from the database, use the Route Plan Report window.



Step 1 Choose Route Plan > Route Plan Report.

The Route Plan Report window displays. Use the three drop-down list boxes to specify a route plan report that lists all unassigned DNs.

Step 2 Three ways exist to delete directory numbers:

a. Click the directory number that you want to delete. When the Directory Number Configuration window displays, click Delete.

b. Check the check box next to the directory number that you want to delete. Click Delete Selected.

c. To delete all found unassigned directory numbers, click Delete all Found Items.

A warning message verifies that you want to delete the directory number.

Step 3 To delete the directory number, click OK. To cancel the delete request, click Cancel.

Once you have completed this proces try again.

Hope this helps!


New Member

Re: Phone not deleting

When I do a route plan report on the # nothing comes up at all.

I usually follow the above steps to delete the phone # then delete the phone if necessary. In this situation I deleted the phone from CM as well but when I trace the call it still pops up. along with the fact the physical phone is still able to make calls and works fine without being in CM anymore