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Phone not resetting to factory defaults

hi all,

i have got a cisco 7975 which i want to reset to its factory defaults but it is not happening everytime i am pressing the code # and 123456789*0# it loads the OS shows the full process but again comes to some configuration which i did some time back more over this configuration is no more in my cucm database the MAC i tried to check this is also not there in the database and the ip address which it is taking is also not in the device list. So bit confused how this is happening.

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1 REPLY
Cisco Employee

Re: Phone not resetting to factory defaults

Try using the sequence "3491672850*#".

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