When our customer uses the phone and make a call then put the phone on-hook, the connection is not "disconnected", the phone seems stuck, pressing the end call is not anything occurs, only way is reseting the phone by removing the cable network. Found our QoS (because it is a remote site where the callmanager are) and that seems ok with the QoS(signaling)
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...