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Community Member

Phone Registation CM 4.1(3) SR5d Pub&Sub

Hi,

we have upgraded from cm 4.1(3) to cm 4.1.(3)sr5d. All components for upfates (including OS) have been first applied to publisher.

Once we finished we noticed that if subscriber is down none of the phones are registered on publisher, and only when subscriber is up, all phones register to subscriber.

This does not happen before upgrading.

Any idea ?

Thx

2 REPLIES
Hall of Fame Super Silver

Re: Phone Registation CM 4.1(3) SR5d Pub&Sub

Validate that the CallManager service is running on the publisher server.

Ensure that the Pub is listed in all applicable CallManager Groups.

Ensure that the phones' configuration inculdes the publisher server as secondary server, you can do this by clicking on the ip address of the phone and looking at the configuation.

HTH,

Chris

Community Member

Re: Phone Registation CM 4.1(3) SR5d Pub&Sub

Thx a lot Chris.

We finaly fixed`problem yesterday, since as you suggested, CallManager service on publisher was activated but not running.

Thx again

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