Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

PHONE STUCK!!!!!!

I have a 7940 phone, that I am using is stuck on IP Config every time I try and boot it up.. the real problem is that when I try and push the network settings button nothing happens.. The number buttons work to to a factory reset, am I missing something or is the phone faulty? I have reset the phone to factory specs ( Holding the # when starting and choosing no ) and plugged into a DHCP server still nothing!!!!!

The phone justs stays at configuring IP

Any Ideas?? Any Help would be greatly appreciated..

3 REPLIES
Hall of Fame Super Gold

Re: PHONE STUCK!!!!!!

Can you take a tftp trace on the router/host to that does TFTP server, to see what the telephone is requesting ? On a router, that is debug tftp events, and term mon.

New Member

Re: PHONE STUCK!!!!!!

I have seen this when the network switchport we plugged into did not have the voice VLAN configured properly on it.

Have you plugged it in where you currently have a working phone and vice versa?

New Member

Re: PHONE STUCK!!!!!!

Hi Chris,

I've now the same problem you have had in 2007: I'm wondering if and how you resolved it...Can you reply to me please?

Thanks a lot,

Andrea

126
Views
0
Helpful
3
Replies
CreatePlease login to create content