Phones display "error updating locale"

[Carlos Olortiga]

Hi Guys,

I'm migrating a CUCM 7.1 to 9.1, old cluster had security enabled, so all phones has a CTL installed. I can register phones with new cluster by deleting the CTL, but they do not change to spanish. The only message is "error updating locale" (phones 7911 and 7942). Please someone has seen this error before? Is it related with security? Any help is usefull.

Thanks in advance

Carlos                

[Jaime Valencia]

What FW did the phones had in 7.1??

Did you upgraded it to match what 9.1 has??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Carlos Olortiga]

Hi Jaime,

Actually, all phones upgrade their firmware (from 8.5.2SR1 to 9.3.1SR1), but do not change the locale.

Regards

Carlos

[Chris Deren]

Did you install new version 9.1 locales?

Chris

[Carlos Olortiga]

Hi Chris,

Sure, I installed the 9.1 locale (the lastest for CUCM 9.1 in Cisco web page).

Regards

Carlos

[Rob Huffman]

Hi Carlos,

You would need to update using;

Cisco Unified Communications Locale Installer 9.1.1.1000-1 Catalan (Spain) for Cisco Unified Communications Manager 9.1

cm-locale-ca_ES-9.1.1.1000-1.cop.sgn

Via this path

Downloads Home

Products

Voice and Unified Communications

IP Telephony

Unified Communications Platform

Cisco Unified Communications Manager (CallManager)

Cisco Unified Communications Manager Version 9.1

Unified Communications Manager/CallManager Locale Installer-9.1(1.1000-1)

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

[Carlos Olortiga]

Hi Bob,

Why I would need to install Catalan locale? is a bug with Colombia Locale? Do you know something about a problem with es_CO-9.1.1.1000-1 locale? Catalan is not the language I need, but maybe with Spanish_ES.

Regards

Carlos

[Chris Deren]

Carlos,

Just install the same one you were using on the previous version.

Chris

[Carlos Olortiga]

Hi Chris.

The Same is the same Language?, because, in old CUCM all phones use English Locale. But in the new one I want to change it to spanish.

Regards

Carlos

[Chris Deren]

OK, if you are installing additional (new) languages then get them from were Rob pointed you (+5 for Rob for good link) and follow the readme/release notes on how to install them.

HTH,

Chris

[Carlos Olortiga]

Hi Chris,

So, do you think the problem is the locale? Actually, I'm trying with cm-locale-es_CO-9.1.1.1000-1 (Colombia), I would try with cm-locale-es_ES-9.1.1.1000-1 (Spain). Really I think it is not the problem, because I have another customer with same CUCM versión and same Locale and it is working fine.

I think it is related with CTL, even I delete it, but something is keeping in the phone. But I dont know what.

Thanks

Carlos

[Rob Huffman]

Sorry Carlos,

My BAD! I made a bad assumption

It would be

Cisco Unified Communications Locale Installer 9.1.1.1000-1  Spanish (Colombia) for Cisco Unified Communications Manager 9.1

cm-locale-es_CO-9.1.1.1000-1.cop.sgn

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

[Rob Huffman]

Hi Carlos,

One other thing...what is the exact CUCM version?

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

[Carlos Olortiga]

New CUCM is 9.1.1.20000-5.

Regards

Carlos

[Victor Circelli]

Hello Carlos

Were you able to solve this issue?

I'm also using 9.1.1.20000-5 and found some CIPC with this error.

Regards