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Community Member

Phones do Not Register

Hi,

Im new to CCM, im trying to register IPPhones (7960) to CCM 4.1 however it fails.

The phones used to register with Sylantro as call agent however i changed it to CCM for testing.

This is my phone configuration:

DHCP server (its not configured with option 150, so it will not send TFTP IP address, instead i have hardcoded TFTP IP address to be my CCM's IP address).

I've configured the MAC address of IP phone in CCM, device - phone

When i boot the phone, I can see the phone is trying to communicate with CCM, however its failing, I see the following in the Ethereal trace.

Ip Phone --> CCM -- read req OS79XX.txt

---

---

CCM --> IP Phone -- Error code file NOT

found.

Ip phone --> CCM -- Read request Macaddressofphone.cnf

CCM --> iphone -- file not found.

like wise for Ringlist.dat & CARD.BTXML.

Please help,

Cheers,

Sylvester, Prasanth

11 REPLIES
VIP Super Bronze

Re: Phones do Not Register

Have you checked to see that The TFTP service on callmanager is running?

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Community Member

Re: Phones do Not Register

hi,

Thanks for the reply, yes, I checked that, its running, I even restart tftp server on the box.

Community Member

Re: Phones do Not Register

Do you have multiple callmanagers? Pub/Sub?

Cisco Employee

Re: Phones do Not Register

what protocol are you using for the phones??

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Phones do Not Register

Since the phones were communicating with Sylnatro earlier, it was all SIP. Now, i havent changed anything. How do I do that?

Please help.!

Cisco Employee

Re: Phones do Not Register

that's the issue

you need to load SCCP on the phones, CUCM 4.X does not handle SIP phones

Converting a Cisco 7940/7960 CallManager Phone to a SIP Phone and the Reverse Process

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a0080094584.shtml

only 5.x and 6.x can handle SIP phones

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Phones do Not Register

Hi, Thanks for your reply. I believe that could be the reason.

I've made few changes here,

OS79XX.TXT file, is used while booting a SIP phone? I added P00403010102 there. (Im not sure what image is that).

When i booted the phone, this is what i get to see,

note: 10.253.253.251 is my CCM 4.1

10.253.253.119 is my IP phone

10.253.253.119 10.253.253.251 TFTP Read Request, File: OS79XX.TXT\000, Transfer type: octet\000

10.253.253.251 10.253.253.119 TFTP Data Packet, Block: 1 (last)

10.253.253.119 10.253.253.251 TFTP Acknowledgement, Block: 1

10.253.253.119 10.253.253.251 TFTP Read Request, File: MGCDefault.cnf\000, Transfer type: octet\000

10.253.253.251 10.253.253.119 TFTP Error Code, Code: File not found, Message: File not found\000

10.253.253.119 10.253.253.251 TFTP Read Request, File: /MGC001201010E44.cnf\000, Transfer type: octet\000

10.253.253.251 10.253.253.119 TFTP Data Packet, Block: 1

10.253.253.119 10.253.253.251 TFTP Acknowledgement, Block: 1

10.253.253.251 10.253.253.119 TFTP Data Packet, Block: 2

....

...

10.253.253.251 10.253.253.119 TFTP Data Packet, Block: 4 (last)

10.253.253.119 10.253.253.251 TFTP Acknowledgement, Block: 4

10.253.253.119 10.253.253.251 TFTP Read Request, File: RINGLIST.DAT\000, Transfer type: octet\000

10.253.253.251 10.253.253.119 TFTP Data Packet, Block: 1 (last)

10.253.253.119 10.253.253.251 TFTP Read Request, File: CARD.XML\000, Transfer type: octet\000

10.253.253.119 10.253.253.251 TFTP Acknowledgement, Block: 1

10.253.253.251 10.253.253.119 TFTP Error Code, Code: File not found, Message: File not found\000

Not sure what is wrong here. Im sure the configuration file is missing in the tftp server, however how will i configure those files manually? I dont have any idea abt those files.

Community Member

Re: Phones do Not Register

I manually created this file,

MGC001201010E44.cnf

tftp_cfg_dir : "/"

phone_password : "cisco"

phone_prompt : "MGCP Phone"

sntp_mode : Unicast

sntp_server : "172.18.198.13"

# EST, AST, NST, BST, AT, WAT, GMT, HST, YST

time_zone : EST

dst_offset : 1

dst_start_month : "April"

dst_start_day : 0

dst_start_day_of_week : "Sun"

dst_start_week_of_month : 1

dst_start_time : 2

dst_stop_month : "Oct"

dst_stop_day : 0

dst_stop_day_of_week : "Sun"

dst_stop_week_of_month : 8

dst_stop_time : 2

dst_auto_adjust : 1

time_format_24hr : 1

date_format : M/D/Y

mgcp_gw_controller : 10.10.22.133

mgcp_input_port : 2427

mgcp_output_port : 2727

# xml_card_dir - specifies the directory to use for the

# retrieving the xml cards file. The base

# for the directory is the base TFTP Server directory.

# xml_card_dir is limited to 64 characters.

# xml_card_file - specifies the file name of the XML Cards

# file. xml_card_file is limited to 20 characters.

xml_card_dir : ""

xml_card_file : "CARD.XML"

# tos_media - specifies the value to be used for the tos bits.

# valid range is 0-7.

tos_media: 7

#use_mac_name - specifies whether to use the IP address

# or MAC Address in the endpoint name. The default is

# to use the IP address. Valid values are :

# [ 0 - IP Address (default) 1 - Mac Address ]

use_mac_name: 0

# End of Basic MGCP Default Config File.

Not sure if its correct.

Community Member

Re: Phones do Not Register

No, I do not have multiple call manager. All I've is 1x 4.1 call manager.

Bronze

Re: Phones do Not Register

Hi,

If you are not even using tftp server and hardcoded the ip address of call manager

Then,I would suggest download the phone load and run it on call manager.

phone will pick new load.

Thanks!

Community Member

Re: Phones do Not Register

Done deal.

Its working, issue was i was not giving right image name in OS79XX.TXT

Now its working fine.

device -> Friware load information -> gave the hint

Cheers,

Sylvester !

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