11-14-2013 01:59 PM - edited 03-16-2019 08:25 PM
Hi Guys,
I have a brand new deployment of cucm v9.1.2 and I'm having issues with the registration process in my phones, I have configured all the dns part in my servers and I also added the subscribers in the publisher using hostname being sure that the name is reachable using the dns.
I'm working with some old phones 7911, 7940 and 7941 and all of them are showing "Registration Rejected: Security Error" when I put them in a call manager group that doesn't have the publisher, as soon as I add the publisher all the phones get registered to it but that doesn't work for me.
I already did the correct installation of the firmware in the phones installing first this files:
cmterm-7911_7906-sccp.8-5-2.cop
cmterm-7940-7960-sccp.8-1-1.cop
cmterm-7941_7961-sccp.8-5-2.cop
And then the latest ones that came with the 9.1.2 version of cucm but the problem remains, all my phones are registering only in the PUB. I also check the DB Replication wich as far as I can see has no issues:
admin:utils dbreplication runtimestate
DB and Replication Services: ALL RUNNING
DB CLI Status: No other dbreplication CLI is running...
Cluster Replication State: BROADCAST SYNC Completed on 3 servers at: 2013-11-14-14-41
Last Sync Result: SYNC COMPLETED 603 tables sync'ed out of 603
Sync Errors: NO ERRORS
DB Version: ccm9_1_2_10000_28
Repltimeout set to: 300s
PROCESS option set to: 1
Cluster Detailed View from PUB (4 Servers):
PING CDR Server REPL. DBver& REPL. REPLICATION SETUP
SERVER-NAME IP ADDRESS (msec) RPC? (ID) & STATUS QUEUE TABLES LOOP? (RTMT) & details
----------- ------------ ------ ---- -------------- ----- ------- ----- -----------------
PUB X.X.X.X 0.040 Yes (2) Connected 0 match Yes (2) PUB Setup Completed
SUB1 X.X.X.X 0.193 Yes (3) Connected 0 match Yes (2) Setup Completed
SUB2 X.X.X.X 0.347 Yes (4) Connected 0 match Yes (2) Setup Completed
SUB3 X.X.X.X 0.393 Yes (5) Connected 0 match Yes (2) Setup Completed
I also double check the DB replication using this commands:
utils dbreplication reset
utils dbreplication forcedatasyncsub (SUB1, 2 and 3 and then a reset)
I also checked that the DHCP Server is sending the dns ip addresses to the phones, they all have the dns ip addresses in their network configuration.
The problem remains, what else can I try????
Thanks in advance for your help.
11-14-2013 02:11 PM
Clear the CTL file
Go into settings/security settings, look for CTL, hit **# to unlock the settings, then look for erase.
You may have to select the CTL file, then hit more/erase or something along those lines...
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11-14-2013 02:19 PM
Hi minkdennis,
I checked that but in the CTL File part it says "Not Installed", I also tried the factory reset in all the phones.
I'm also trying with some new 7911 and the same issue.
Any other idea??
Thanks for your comment.
11-14-2013 03:38 PM
CAPF and CTL services running on both servers?
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11-14-2013 03:40 PM
Hi,
Yes, I started all services in all the cucm's for testing purposes but it didn't change anything.
11-14-2013 04:23 PM
Did you try adding the phones manually? Also try running the tftp on subscriber.
Regards
Sandesh Rao
11-14-2013 07:36 PM
Hi Sandesh,
I just did that but the problem remains.
Sent from Cisco Technical Support iPhone App
11-14-2013 07:16 PM
Hi Alfonso,
For registration issues it will be nice if you can take parallel captures from the subscriber and an IP phone while its trying to register. This will allow us to see at which stage the registration fails and if at all the phone is able to send a register req to the subscriber. Have you tried both manual and auto registration? Is there a DN range specified for auto registration for the subscriber?
HTH
Manish
11-14-2013 07:35 PM
Hi Manish,
I have tried only manual registration...I'll do the capture to see if a req to the subs takes place.
What do you think could be a cause of this???
Thanks for your comment.
Sent from Cisco Technical Support iPhone App
11-14-2013 10:36 PM
Do you have call manager service activated on subscriber?
Are the subscribers before the publisher in the call manager group assigned to the device pool these phones are using?
Erick
Sent from Cisco Technical Support iPhone App
11-14-2013 10:50 PM
Hi Alfonso,
can u restart Cisco RIS Data Collector service on all nodes ?
regds,
aman
11-15-2013 03:33 AM
Hi Aman,
I just did that but the problem remains, I also restarted the entire cluster.
Any other ideas??
Thanks for your comment
Sent from Cisco Technical Support iPhone App
11-15-2013 03:31 AM
Hi,
Yes, all the services are started in all the subs and the pub is the last one in the list.
If I take the pub out of the list the phones never get registered.
Sent from Cisco Technical Support iPhone App
11-15-2013 06:03 AM
Hi Alfonso.
Have you already created a CUCM Group.
If Yes, can you see both CUCM on device configuration on ip phone?
As test, try to create another cucm group with SUB first and then PUB and enable auto registration.
See if ip phone (not already added tu CUCM) register normally.
Let us know
Regards
Carlo
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"The more you help the more you learn"
11-15-2013 06:08 AM
Hi Alfonso,
Just a thought
If you can try restarting Call manager service on all servers in a cluster by taking a maintenance window and check?
regds,
aman
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