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Phones Rebooting when accessing Corporate directory on phone

Hi,

I am running CCM 4-1-3. I recently upgraded my 7912 & 7940 phone load software to 8-0-5 (7940) and 8-0-2 (7912) to allieviate a bug with the previous version of software. Since this upgrade, intermittently when the User tries to access the corporate directory on the phone, the phone reloads itself. Has anybody come accross this issue before?

2 REPLIES
Hall of Fame Super Red

Re: Phones Rebooting when accessing Corporate directory on phone

Hi Derek,

It looks like you are hitting another bug :(

CSCsi22118 Bug Details

7912 8.0(2) SCCP - phone resets when accessing Corp Dir or other XML

Symptom:

7912 phone reboots intermittently when accessing the corporate directory. Also could occur when accessing other XML services.

Conditions:

7912 SCCP phone running 8.0(2) phone load [ CP7912080002SCCP060817A ]

Workaround:

Downgrade to 8.0(1) phone load

OR

obtain an ES phone load from TAC

OR

upgrade to a later Cisco.com version of the 7912 phone load, when available

Hope this helps!

Rob

Hall of Fame Super Gold

Re: Phones Rebooting when accessing Corporate directory on phone

Hi,

this sounds like CSCsi22118 resolved in 8.0(3) for the 7912. The 7940 will probably enjoy the fix in an upcoming release.

Hope this helps, please rate post if it does!

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