This weekend we had 40 out of 500 phones start displaying message request softkey template and stopped working
From a previous post, we found that by removing the devices from call manager and adding them fixed the problem. We had a brief network outage to the location with the subscriber but even phone local to subscriber experienced issue. Would have rebooting the server fixed the issue? Has anyone seen this issue?
The default process does not assign a softkey template to the Cisco Unified IP Phone. The administrator must assign standard or nonstandard softkey templates to the Cisco Unified IP Phone by assigning the templates individually to each phone or by assigning the common device configuration to each phone.
The administrator creates a nonstandard softkey template by using the Softkey Template Configuration windows in Cisco Unified Communications Manager Administration. To create a nonstandard softkey template, the administrator copies a standard softkey template and makes changes. The administrator can add and remove applications that are associated with any nonstandard softkey template. Additionally, the administrator can configure softkey sets for each call state for a nonstandard softkey template.
The Softkey Template Configuration window lists the standard and nonstandard softkey templates and uses different icons to differentiate between standard and nonstandard templates.
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