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Pick up on hold call in Pickup Group?

I have a pickup group which would like to be able to pick up each others calls that are on hold. Not even sure it's possible as I haven't been able to find anything on it. Thanks in advance for any assistance.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Pick up on hold call in Pickup Group?

not possible, only having shared lines you can retrieve calls that someone else put on hold.

there's no pickup for on hold calls

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
2 REPLIES
Cisco Employee

Re: Pick up on hold call in Pickup Group?

not possible, only having shared lines you can retrieve calls that someone else put on hold.

there's no pickup for on hold calls

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Pick up on hold call in Pickup Group?

Thanks for the info! I appreciate it.

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