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Picking up Calls on phones in Hunt Groups

We are running Call manager 4.1.

we have noticed a possible bug in the system where users are unable to pickup calls if a call ringing on the phone has come from a hunt group...

e.g.

Sale team 1

Phone 1

Phone 2

Phone 3

Sales team 2

PHone 4

Phone 5

Phone 6

All these phones are set up in the same pickup group and also grouped into a hunt list based on the team they are in.

If say Team 1 group was ringing ( no one has answered as they are all on lunch !! ) ... none of the phones in team 2 can pick up the call despite all phones being in the same pickup group.

has anyone else noticed this problem, or has it been fixed by more recent CM releases.. ??

Cheers

Jon.

1 REPLY
Hall of Fame Super Red

Re: Picking up Calls on phones in Hunt Groups

Hi Jon,

I think you are hitting bug CSCsb12946 which prevents this feature from working.

You require at least CCM4.1(3)SR2

Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)

This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.

From this doc;

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191

Hope this helps!

Rob

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