09-12-2007 07:34 PM - edited 03-14-2019 11:31 PM
My customer wants to be able to PICKUP a call for someone in the pickup group while being on a call.
I could not find a PICKUP button in the softkey template under Connected / On Hold states. Is there a way to add this into my softkey template.
Current workaround:
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The user has to put the existing call on hold and press New Call then press Pickup.
Joel
09-13-2007 01:55 AM
Hi Joel,
you cannot pick up a call while you are connected to a call already. The only way to do this is by putting your current call on hold and then picking up
regards
Dave
09-13-2007 06:32 AM
Dave,
Even if I put the current call ON HOLD, I am not able to PICKUP. I have to do a NEW CALL to PICKUP.
07-08-2008 11:17 PM
Is it possible to configure "Feature Access Codes" for this in the CUCM 6? Like pickup using **3 , or something like that. I am trying to think of a way to cut down key strokes. Right now it is :
Hold - New Call - Pickup - Toggle Down - Answer.
Which is simply too much to expect of a user.
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