Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Pickup Calls during a Hunt Group Call

Hi,

We are using Call Manager 4.1(3) and people are asking why they can't pick up calls during a hunt group call. People are leaving their desk for a couple of mins, sometimes less, and other people want to be able to pick up their calls when their phone rings. However it seems calling the hunt pilot prevents people from being able to pick up their calls. They can only pick up calls if they have been called directly (rather than calling the hunt group number). Other than extension mobilitiy as this takes too much effort to keep logging in and out of phones, is there anyway to log in and out of a Hunt Group please or does anyone know of an alterate solution?

Any help is much appreciated.

Mike

15 REPLIES

Re: Pickup Calls during a Hunt Group Call

You are hitting this bug: CSCsb42763

In order to pickup calls from a Line Group you need to be at least on CCM 4.1(3) sr2 and then do the following:

1.- Enter

CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support

Use 1' under the new group 'Cisco Support use Only' and click update. Only the value

CSCsb42763 in this parameter can enable the configuration. Change the

value to anything else to disable this functionality.

2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call

Pickup Group dropdown list and click update.

HTH

//Jorge

New Member

Re: Pickup Calls during a Hunt Group Call

Great find! Thanks for the info.

Just now the fun of working out how to 'cheat' the bug.

New Member

Re: Pickup Calls during a Hunt Group Call

Cisco Support is there any solution for customers running 4.1(3)sr1 as we have a customer who is asking exactly this question regarding picking up calls from a number of hunt groups.

Is there a work around for this?

Thanks

Marc.

Silver

Re: Pickup Calls during a Hunt Group Call

Thanks Jorge,

That is a great work around..

Is there any official info on that feature though? The bug ID didnt seem to mention it?

Is it safe to apply in a production environment?

Cheers,

Tim.

Re: Pickup Calls during a Hunt Group Call

That info is on the internal notes for the bug, just for Cisco employees but it is completely safe to apply in a production system.

HTH

//Jorge

Silver

Re: Pickup Calls during a Hunt Group Call

Hi Jorge,

What about this bug ID?

What is the work around for that one..

am I likely to hit it if I implement the first fix?

Cheers,

Tim

Silver

Re: Pickup Calls during a Hunt Group Call

Sorry actually just checked out this TAC case collection entry:

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191

It seems to suggest that the the hunt pilot should be in a pickup group - or the lines should be in a pickup group.

Would it be ok to have the hunt pilot and the lines on the phones in the same pickup group?

Cheers,

Tim

New Member

Re: Pickup Calls during a Hunt Group Call

Ha ha I remember when I found that fix too I was so happy I bought myself two footlong Subway sandwiches!

Hall of Fame Super Red

Re: Pickup Calls during a Hunt Group Call

Hi Tim,

I have never had to use this, but my understanding was that only the Hunt Pilot had to be assigned to a Pickup Group. This workaround tries to match the "broken" funtionality from CCM 4.0.2. Have a look at these two clips;

From the code in 4.0(2a)SR1, as long as this is configured, **any alerting party is added to the Call Pickup table**. The alerting party does not need to have Pickup configured.

One possible workaround for this issue is to assign the Hunt Pilot itself, instead of the Line Group members, to a Pickup Group. All of the Line Group members which are a part of this Hunt Pilot can be picked up with the Pickup Group that is assigned to the Hunt Pilot.

Hope this helps!

Rob

New Member

Re: Pickup Calls during a Hunt Group Call

Hi,

For CCM 5.0 and 5.1 this also works?

Best Regards

MC,

New Member

Re: Pickup Calls during a Hunt Group Call

I am successfully using CSCsb42763 in my Enteprise Parameters at 5.1.2.3000-2 to pickup calls from Huntgroups.

I love how Pickup Group option just appears!

What other functionality is hidden away I wonder.

New Member

Re: Pickup Calls during a Hunt Group Call

I am running call manager 4.2 and i applied the bug fix (Fix) and received the proper pickup drop down box in the hunt pilot config page. When i try and pick up a call from the hunt pilot i just get a fast busy.

Does anyone have an suggestions to reslove this issue?

Thanks

New Member

Re: Pickup Calls during a Hunt Group Call

what is the exact

New Member

Re: Pickup Calls during a Hunt Group Call

4.2(3)sr2b

New Member

Re: Pickup Calls during a Hunt Group Call

Hi group

The option is working indeed on the 5.1 version.

Only one strange thing.

When i use this option with normal extensions and a hunt group, it works fine.

Now i activate extension mobility, all the extension mobibilty users are in the same call pickup group. The first line is the extension mobility directory number, the second line will be the normal directory number. Reason: to make it possible to sign in and out the hunt group ont the extension mobility numbers and also be available on the original number (customer request)

When now someboy try to doe a call pickup within the group the call will be directed forwarded into the huntgroup.

Does anybody have a sugegstion?

regards

Marcel

284
Views
25
Helpful
15
Replies
CreatePlease to create content