Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Pickup fail

Hello

I hava a problem with pickup. when I pickup call, has a busy. I check service and setup is correct. Then I solve this case by change number of pickup and assign to DN.

Please help me to verify. What a happen of this problem.

I use callmanager 4.2(3)SR3a.

Thank you for your answer.

2 REPLIES
Bronze

Re: Pickup fail

Make sure both phones are part of the same Pickup group. Also make sure both phones CSS contain the partition of the Group Pickup number.

Have a look at this great threat:

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc1606f

MK

New Member

Re: Pickup fail

thank you fot you answer

I setup pickup feature is correct. I use this feature normal and not have a problem. But this week I have a problem.

I check and verify that config is correct. Then I delete pickup number and add new. It works.

Please help.

117
Views
0
Helpful
2
Replies