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New Member

Pickup group issue

Hi All,

Need your assistance urgently.

We are unable to pick the call from another phone when the call comes in the hunt group.

    

Ex  Example: Phoen A, B  and C are in the hunt group. We call to their DID, after IVR call lands to phone A, now we are trying to pick this call from phone B but it says "No calls available for pickup" .

When we call directly to either Phone A, B or C, then we are able to pickup the calls from any of the phone. Also call forwarding is not working for the phone those are in hunt group. Calls are getting forwad if they are not a part of the hunt group

CUCM version - UCOS_7.1.5.31900-3

Regards,

Amit

3 REPLIES
Cisco Employee

Pickup group issue

Not able to pick calls that arrive thru hunt pilots is expected, there's a bug ID you can enter in the service parameters to do this.

Enter CSCsb42763,  in mixed case, into the Cisco Support Use 1 Enterprise  Parameter under the new Cisco Support use Only group,  and click update. Only the CSCsb42763 value in this parameter enables the configuration in step two. Change  the value to anything else in order to disable this functionality.

  • Go to the Hunt Pilot  Configuration page, choose a Call Pickup Group from the  dropdown list and click update.
  • Calls not following call forward behavior when they arrives thru hunt pilot is also expected, there's no workaround for that. Your best option is SNR.

    Both questions are common on this forum, please search CSC for answers before posting.

    HTH

    java

    If this helps, please rate

    www.cisco.com/go/pdihelpdesk

    HTH

    java

    if this helps, please rate

    www.cisco.com/go/pdi
    New Member

    Pickup group issue

    Hi Java,

    Thanks for your response.

    Go to the Hunt Pilot  Configuration page, choose a Call Pickup Group from the  dropdown list and click

    update.

    I'm unable to get the above option in the call manager, how can I find this? And what is SNR?

    We use 7.1.5 version.

    Regards,

    Amit

    Hall of Fame Super Red

    Pickup group issue

    Hi Amit,

    I will try to fill in for Java's rather large shoes here (+5 Java-man)

    This process is divided into 2 steps as Java nicely noted. You have to do step 1 first;

    Step 1

    - in CUCM admin go to Enterprise Parameters

    - scroll down until you find Cisco Support Use

    - Enter  CSCsb42763 in mixed case (as shown) in Cisco Support Use 1

    - click update

    Step 2

    - Go to the Hunt Pilot  Configuration page

    - select a Call Pickup Group from the  dropdown list

    - and click update

    .

    Cheers!

    Rob

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