We are unable to pick the call from another phone when the call comes in the hunt group.
Ex Example: Phoen A, B and C are in the hunt group. We call to their DID, after IVR call lands to phone A, now we are trying to pick this call from phone B but it says "No calls available for pickup" .
When we call directly to either Phone A, B or C, then we are able to pickup the calls from any of the phone. Also call forwarding is not working for the phone those are in hunt group. Calls are getting forwad if they are not a part of the hunt group
Not able to pick calls that arrive thru hunt pilots is expected, there's a bug ID you can enter in the service parameters to do this.
Enter CSCsb42763, in mixed case, into the Cisco Support Use 1 Enterprise Parameter under the new Cisco Support use Only group, and click update. Only the CSCsb42763 value in this parameter enables the configuration in step two. Change the value to anything else in order to disable this functionality.
Go to the Hunt Pilot Configuration page, choose a Call Pickup Group from the dropdown list and click update.
Calls not following call forward behavior when they arrives thru hunt pilot is also expected, there's no workaround for that. Your best option is SNR.
Both questions are common on this forum, please search CSC for answers before posting.
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