My customer has 2851 CCME router. And I created pick up groups for some ip phone users.
For example ; ip phone users userA userB userC in the same pickup group .
userA>> ephone-dn 23 dual-line
ephone-dn 25 dual-line
userB>> number 5775
userC>> ephone-dn 26 dual-line
problem is : if someone from outside calls userA ?s DID and if the userB wants to pickup the call (by pressing Grppick up and ? * ? star button. ), the call automatically answered from userB?s ip phone.
But userB says ? i wanna see the callerID which is caliing userA, and if it is not a customer I don?t wanna answer the call. Maybe the calling person is a friend of the userA ?
I mean if you pick up a call, the call is automatically answered.
In callmanager express how can I solve this issue? Or it is desing and nothing to do ? because Customer doesn?t want to use hunt group number L
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