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pickup group members wanna see outside caller ID

My customer has 2851 CCME router. And I created pick up groups for some ip phone users.

For example ; ip phone users userA userB userC in the same pickup group .

userA>> ephone-dn 23 dual-line

number 5780

pickup-group 10

ephone-dn 25 dual-line

userB>> number 5775

pickup-group 10

!

userC>> ephone-dn 26 dual-line

number 5787

pickup-group 10

problem is : if someone from outside calls userA ?s DID and if the userB wants to pickup the call (by pressing Grppick up and ? * ? star button. ), the call automatically answered from userB?s ip phone.

But userB says ? i wanna see the callerID which is caliing userA, and if it is not a customer I don?t wanna answer the call. Maybe the calling person is a friend of the userA ?

I mean if you pick up a call, the call is automatically answered.

In callmanager express how can I solve this issue? Or it is desing and nothing to do ? because Customer doesn?t want to use hunt group number L

Thanks a lot

1 REPLY
Hall of Fame Super Gold

Re: pickup group members wanna see outside caller ID

when a call comes in, what number do you see on the phone display ?

Are you using isdn or analog lines ?

If the latter, is caller-ID configured on the voice ports, and passed by the PSTN ?

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