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Pickup group - no audio notification

Hi All,

I have got an pickup group issue where visual alert is working but no audio alert working.

Pickup group name : EU2-PEL-TEST1

Pickup group number : 123456

Partition : cmservice-pt

Phone A : 3527034 / phone-pt

Device CSS : contains cmservice-pt

Phone B : 3527038 / phone-pt

Device CSS : contains cmservice-pt

Phones are just migrated from one cluster to another of same version. All phone types are 7942. Existing phones in different sites of the same cluster's pickup group works just fine. Configs are seems to be correct.

Can some one help me here?

Thanks.

4 REPLIES
Hall of Fame Super Silver

Re: Pickup group - no audio notification

Do you have the DN setup for pickup notifications?

Chris

Sent from Cisco Technical Support iPhone App

Re: Pickup group - no audio notification

Sorry I did not understand what you meant. Could you elaborate?

It seems there is only problem with audio notification, visual notification works fine and I'm able to pick the call as well.

Hall of Fame Super Silver

Re: Pickup group - no audio notification

Re: Pickup group - no audio notification

Tried all that.. But no luck.. Still no change in behaviour.

Thanks,

Lajith

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