in all CallManagers I take care of is PIN length selectable from 5 up to 20 numerals. But in one of them (only the one which is connected to Microsoft AD2003) is PIN selectable only from 5 to 9 numerals. Not only in CallManager User configuration page. Also in ccmuser web page is written "Your PIN must be from 5 to 9 digits".
I don't know why but the customer requested 12 numerals :-(((
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...