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Plantronics Savi 740 and Cisco IP Communicator answer problem

We are using Plantronics Savi 740s (wiress headsets) connected to the PC via USB and IP communication 8.6.1.0  The problem is that the Savi is not consistently answering the phone when it rings even though it has been set to default to the PC.  You often have to tap the answer on the headset AND press the ANSWER on the softphone.  Has anyone else seen this or determined a cause/solution?

Joe Knobbe

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