I am wondering if anyone has experienced this condition. We have a Call Center UCCX Version 220.127.116.1105-20 using Cisco CP-7942G hardware revision 13.0 phone running firmware SCCP42.9-3-1SR3-1S connected to Cisco Unified Communication Manager 18.104.22.16800-2. They have a Plantronics Savi W740 which is a Plantronics WO2 base connected using APC-41 EHS Cable. The also have the usb connected to the computer. Intermittently these will go into a state where the Line button on the phone is flashing and it appears to be going offhook and on-hook repeatedly. In order to break this condition they disconnect the headset. I am convinced it's the headset and not the CAD software through the computer doing this. I am wondering if anyone else has had this issue and what you did to resolve. I am also trying to figure out if the EHS cable is sending a signal that is getting logged that I can prove if it's sending the signal repeatedly or once.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...