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Platform configuration disk for MCS-7825-I3


I'm trying to install a Unity VoiceMail in our newly received hardware (MCS-7825-I3-CCE1/CCX1/ECS1/IPC1/RC1/S31) but the installation is failing to install because I don't have the right PCD (Platform configuration disk)

The message I'm getting is:


This Configuration CD is not

Supported on this server model

Press <ESC> to Exit

Can you please advice how to download or order this CD?

Thank you

Cisco Employee

Re: Platform configuration disk for MCS-7825-I3


The only way to get this SW is placing a CD request and you need to follow the next procedure:

Go to the Product Upgrade Tool (PUT)


(registered customers only). You'll be required to enter your Cisco Software Application Support Plus Upgrades (SASU) contract number and request the CD/CD set.

If you have any problems finding the part numbers that you need or with the order placing please send an email to

Just send them an email requesting the SW CDs that you need, adding your contract number and the shipping address.

If you have a CD mis-shipment problem, then the Customer Service department should be involved. They can be contacted at

For more information you can call Customer Service at 1-800-553-6387

Finally I'm sending you all the detailed info about the procedures on CDs requests, for future needs:

NOTE: Cisco TAC does not provide installation media.

Hope this helps :)

Regards, Tere. If you find this post helpful, please rate! :)
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