Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Platform configuration disk for MCS-7825-I3

Hello,

I'm trying to install a Unity VoiceMail in our newly received hardware (MCS-7825-I3-CCE1/CCX1/ECS1/IPC1/RC1/S31) but the installation is failing to install because I don't have the right PCD (Platform configuration disk)

The message I'm getting is:

WARNING!

This Configuration CD is not

Supported on this server model

Press <ESC> to Exit

Can you please advice how to download or order this CD?

Thank you

1 REPLY
Cisco Employee

Re: Platform configuration disk for MCS-7825-I3

Hi!

The only way to get this SW is placing a CD request and you need to follow the next procedure:

Go to the Product Upgrade Tool (PUT)

http://tools.cisco.com/gct/Upgrade/jsp/index.jsp

or

www.cisco.com/upgrade

(registered customers only). You'll be required to enter your Cisco Software Application Support Plus Upgrades (SASU) contract number and request the CD/CD set.

If you have any problems finding the part numbers that you need or with the order placing please send an email to mp-upgrades@cisco.com

Just send them an email requesting the SW CDs that you need, adding your contract number and the shipping address.

If you have a CD mis-shipment problem, then the Customer Service department should be involved. They can be contacted at

cs-support-us@cisco.com.

For more information you can call Customer Service at 1-800-553-6387

Finally I'm sending you all the detailed info about the procedures on CDs requests, for future needs:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a00802262ed.shtml

NOTE: Cisco TAC does not provide installation media.

Hope this helps :)

Regards, Tere. If you find this post helpful, please rate! :)
122
Views
0
Helpful
1
Replies
CreatePlease to create content