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Please help: CDR reports issue

CDR reports don't work. An error is showed in the screen when I execute a new report saying: "Data is not avalaible in the database" but I can export all cdr records and I can see al call detail so data is stored well in CDR database.

Can anybody help me?. Thanks.

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Hall of Fame Super Red

Re: Please help: CDR reports issue

Hi Andres,

This document describes why this might happen and how to resolve this issue;

Data is Absent in Reports Created by the CAR Tool

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml

Hope this helps!

Rob

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