First, can you explain exactly how you are using AltiAgent now? I'm not familiar with the product. Does it handle the call handling and automatic call distribution to agents? What voice client do the agents use and is it hardware or software based?
So you need something that will handle and distribute calls while you upgrade AltiAgent. How much functionality do you need and how long will you need it? How many lines do you need to support the call center during the upgrade?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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