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New Member

Please help me on this.

I have recently implemented an IPT solution at an office in town,now my problem is this,whenever a clent calls the office he hears the phone ringing for three times but the receptionist at the office only hears one ring.This is causing some clients to think their calls are being ignored.

could anyone of you assist on this so that when one calls the office then one ring at the clients office corresponds to one ring at the receptionist's desk.

I'll appreciate any kind of assistance.

Thanks a lot.

8 REPLIES
Hall of Fame Super Gold

Re: Please help me on this.

Are you using analog lines with caller ID?

Where are you located, what "IPT solution" do you have ?

New Member

Re: Please help me on this.

Am using a cisco 2811 router with pstn lines terminated to its FXO ports,9 fxo lines are terminated to the router.

Am in Kenya.

Caller id?No idea what this is.

Please help.

Hall of Fame Super Gold

Re: Please help me on this.

Please send output of "show voice port" for at lest one port.

Called-id is when you see the number of who is calling you.

New Member

Re: Please help me on this.

Hi am a bit far i cant run the above command but

mayy be you could give your email address so a ica send you a copy of my running config so you can highlight areas that need some correction.

my address is nickolaskoiser@gmail.com

Send me your address so we can look at this together.

Thanks for your help so far.

Nickolas.

Hall of Fame Super Gold

Re: Please help me on this.

Hi,

please post configuration and discuss issues here in the forum.

New Member

Re: Please help me on this.

We have had the same issue in our remote sites. The call will not pass though until the caller-id is received from the Telcoif caller-is is enabled on the voice-port. This could be anywhere from 1-4 rings. What version of IOS are you running?

New Member

Re: Please help me on this.

Hi there,

I had a similar issue recently and adding the following command to the associated FXO port resolved the problem:-

caller-id alerting dsp-pre-allocate

Interested to know if this resolves the problem for you?

Regards,

Gordon.

Hall of Fame Super Gold

Re: Please help me on this.

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