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Hall of Fame Super Silver

Polycom phones with CUCM registration issues

I have Polycom IP5000 phones running UC software 4.1.1 which do not stay registered with CUCM 9.1 for more than couple of seconds, I created digest user with username matching the DN of the phone, the phone registers for few seconds but then unregisters and stays unregistered for long period of time.  Does anyone have a good guide or tips on how to make these phones work?

 

Polycom logs are not very helpful as all I see is this:

 

000118.316|so   |*|03|Network initialized. Starting network tasks.
000118.316|ice  |5|03|Network ICE stack failed to initialize in 5000 ms
000118.316|log  |*|03|Install file upload callback for 'so'

000118.346|sip  |*|03|Sip Register Usr:01026002 Dsp:01026002 Auth:'01026002' Inx:0
000118.354|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 78.354 sec.
000118.356|app1 |4|03|[AppHybridC::procCfgParamChange] unexpected line index=(-1)
000118.440|app1 |*|03|Ctx [0] Registered [true]
000119.820|cfg  |4|03|Prov|Download of master configuration file failed
000119.820|cfg  |4|03|Prov|Trying to boot from existing configuration
000120.798|cfg  |*|03|Prov|Finished updating configuration
0630094436|cfg  |4|03|Prov|Download of master configuration file failed
0630094436|cfg  |4|03|Prov|Trying to boot from existing configuration
0630094436|cfg  |*|03|Prov|Finished updating configuration
0630094436|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
0630094436|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
0630094436|log  |4|03|UtilLogC: Upload succeeded. (ConsecutiveFailures 1 Total 1 MsgSendErr 0)
0630094438|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0630094441|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty

 

Chris

2 REPLIES

000119.820|cfg  |4|03|Prov

000119.820|cfg  |4|03|Prov|Download of master configuration file failed

 

it looks like you do not have configuration file for this phone

 

check is it in default device profiles?

Hall of Fame Super Silver

That is actually expected.My

That is actually expected.

My issue was I did not have Proxy pointing to CUCM defined on Polycom phone.

Chris

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