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New Member

Polycom Soundstation Duo with UC540 issues



i have successfully registered the polycom phone with UC540, i can make calls internally and i can call out.


issue here is making conference call, when i dial the second number, its strip off digit and gives a tone, i can't make conference call on our FXO line.


i configured the DN of the polycom as incoming call through CCA, but when i called the line, it rings but not hitting the polycom phone.


please i need a solution on this ASAP




Can you tell if the DN is

Can you tell if the DN is setup as single, dual, or octo-line? Are you using POTS lines or PRI? You said FXO but just want to verify.

Can you call the DN itself and the polycom phone ring?

New Member

The DN is setup like as a sip

The DN is setup like as a sip configuration below;

voice register global
mode cme
source-address port 5060
max-dn 2
max-pool 2
authenticate register
tftp-path flash:
create profile sync 0005418156304922
voice register dn  1
number 3005
voice register pool  1
id mac 0018.18EE.8E0F
number 1 dn 1
dtmf-relay rtp-nte
username 3005 password cisco
description 3214-3005
codec g711ulaw



The line is a POTS line.


When i call the polycom phone internally, it rings but when i call from the PSTN, it rings but not hitting the polycom phone and i have attached the DN of the polycom to incoming calls in CCA.


Can you attach your

Can you attach your translations and dial-peers from cli?

New Member

Hello sorry for my late



sorry for my late response


find attached config

New Member

Hello Michael, the polycom

Hello Michael,


the polycom phone is receiving calls and can dial, but am having one issue with the polycom phone, its stripping digit as i type.

this is the workaround i make, if i press the new call on the polycom phone, when i dial the 8 digit number it stop there, its sending 8-digit, not allowing me to type more number.


second workaround, when i dial the number to dial without pressing the <newCall>, it will send the correct 11 digit number, but can't make conference call.


please, any help on this.

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