Polycom Soundstation Duo with UC540 issues

[rammany19]

Hello

i have successfully registered the polycom phone with UC540, i can make calls internally and i can call out.

issue here is making conference call, when i dial the second number, its strip off digit and gives a tone, i can't make conference call on our FXO line.

i configured the DN of the polycom as incoming call through CCA, but when i called the line, it rings but not hitting the polycom phone.

please i need a solution on this ASAP

Thanks

[michael o'nan]

Can you tell if the DN is setup as single, dual, or octo-line? Are you using POTS lines or PRI? You said FXO but just want to verify.

Can you call the DN itself and the polycom phone ring?

[rammany19]

The DN is setup like as a sip configuration below;

voice register global
mode cme
source-address 192.168.7.250 port 5060
max-dn 2
max-pool 2
authenticate register
tftp-path flash:
create profile sync 0005418156304922
!
voice register dn  1
number 3005
!
voice register pool  1
id mac 0018.18EE.8E0F
number 1 dn 1
dtmf-relay rtp-nte
username 3005 password cisco
description 3214-3005
codec g711ulaw
!

The line is a POTS line.

When i call the polycom phone internally, it rings but when i call from the PSTN, it rings but not hitting the polycom phone and i have attached the DN of the polycom to incoming calls in CCA.

[michael o'nan]

Can you attach your translations and dial-peers from cli?

[rammany19]

Hello

sorry for my late response

find attached config

[rammany19]

Hello Michael,

the polycom phone is receiving calls and can dial, but am having one issue with the polycom phone, its stripping digit as i type.

this is the workaround i make, if i press the new call on the polycom phone, when i dial the 8 digit number it stop there, its sending 8-digit, not allowing me to type more number.

second workaround, when i dial the number to dial without pressing the <newCall>, it will send the correct 11 digit number, but can't make conference call.

please, any help on this.