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Polycom Soundstation not registering (Third party SIP device)

Hi all,

 

I am asked to help get a Polycom Soundstation 7000 conference phone to register to a CUCM cluster. It's not really working out though, I get the rejected state in CUCM.

 

These traces show the registration attempt:

REGISTER sip:10.58.250.41:5060 SIP/2.0
Via: SIP/2.0/UDP 10.236.5.193;branch=z9hG4bK19eb113b2EAA19A2
From: "+12817196715" <sip:+12817196715@10.58.250.41>;tag=6A1B52C6-57A609CD
To: <sip:+12817196715@10.58.250.41>
CSeq: 1 REGISTER
Call-ID: 13e97529-2972bfd0-5b5c1597@10.236.5.193
Contact: <sip:+12817196715@10.236.5.193>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"
User-Agent: PolycomSoundStationIP-SSIP_7000-UA/3.3.2.0413
Accept-Language: en
Max-Forwards: 70
Expires: 3600
Content-Length: 0

22379589.000 |03:16:03.715 |SdlSig   |SIPSPISignal                           |wait                           |SIPHandler(3,100,72,1)           |SIPUdp(3,100,63,1)               |3,100,238,1.1655399^10.236.5.193^*       |*TraceFlagOverrode
22379589.001 |03:16:03.715 |AppInfo  |//SIP/Stack/Info/0x0/ccsip_process_sipspi_queue_event: ccsip_spi_get_msg_type returned: 2 (SIP_NETWORK_MSG), for event 1 (SIPSPI_EV_NEW_MESSAGE)
22379589.002 |03:16:03.715 |AppInfo  |//SIP/Stack/Transport/0x0/sipTransportProcessNWNewConnMsg: context=(nil)
22379589.003 |03:16:03.715 |AppInfo  |//SIP/Stack/Info/0x0/sipSPIFindRegisterCcb: *****CCB NOT found in UAS Request table. ccb=(nil)
22379589.004 |03:16:03.715 |AppInfo  |//SIP/Stack/Info/0x0/sipSPIAddContextToTable: Added context(0xaa0a59f0) with key=[107905691] to table
22379589.005 |03:16:03.715 |AppInfo  |//SIP/Stack/Transport/0x0/sipSPIUpdateResponseInfo: Dialog Transaction Address 10.236.5.193,Port 5060, Transport 1, SentBy Port 5060
22379589.006 |03:16:03.715 |AppInfo  |//SIP/Stack/States/0xaa0a59f0/sipSPIChangeState: 0xaa0a59f0 : State change from (STATE_NONE, SUBSTATE_NONE)  to (STATE_IDLE, SUBSTATE_NONE)
22379589.007 |03:16:03.715 |AppInfo  |//SIP/Stack/Transport/0x0/sipSPIUpdateResponseInfo: Subsq Transaction Address 10.236.5.193,Port 5060, Transport 1, SentBy Port 5060
22379589.008 |03:16:03.715 |AppInfo  |//SIP/Stack/Transport/0x0/sipSPIUpdateResponseInfo: Subsq Transaction Address 10.236.5.193,Port 5060, Transport 1, SentBy Port 5060
22379589.009 |03:16:03.715 |AppInfo  |//SIP/Stack/Transport/0xaa0a59f0/sipSPISendResponse: Sending INFO Response to the transport layer
22379589.010 |03:16:03.715 |AppInfo  |//SIP/Stack/Transport/0xaa0a59f0/sipSPITransportSendMessage: msg=0xacae6ca8, addr=10.236.5.193, port=5060, sentBy_port=5060, is_req=0, transp
22379589.011 |03:16:03.715 |AppInfo  |//SIP/Stack/Transport/0xaa0a59f0/sipTransportPostSendMessage: Posting send for msg=0xacae6ca8, addr=10.236.5.193, port=5060, connId=0 for U
22379589.012 |03:16:03.715 |AppInfo  |//SIP/Stack/Info/0xaa0a59f0/sipSPIUaddCcbToTable: Added to table. ccb=0xaa0a59f0 key=13e97529-2972bfd0-5b5c1597@10.236.5.193+128171967156A1B52C6-57A609CD
22379589.013 |03:16:03.715 |AppInfo  |//SIP/SIPHandler/ccbId=108372392/scbId=0/findDevicePID: Routed to SIPStationInit
22379589.014 |03:16:03.715 |AppInfo  |//SIP/Stack/Event/0xaa0a59f0/sact_idle_new_message_register: 
 ccsip_api_register_ind return value : SIP_SUCCESS

22379589.015 |03:16:03.715 |AppInfo  |//SIP/Stack/States/0xaa0a59f0/sipSPIChangeState: 0xaa0a59f0 : State change from (STATE_IDLE, SUBSTATE_NONE)  to (SIP_STATE_INCOMING_REGISTER, SUBSTATE_NONE)
22379590.000 |03:16:03.715 |SdlSig   |SIPRegisterInd                         |wait                           |SIPStationInit(3,100,65,1)       |SIPHandler(3,100,72,1)           |3,100,238,1.1655399^10.236.5.193^*       |[R:N-H:0,N:1,L:0,V:0,Z:0,D:0]  ccbID= 108372392 --TransType=2 --TransSecurity=0 PeerAddr = 10.236.5.193:5060 MAC =  DeviceName =  X509SubjectName =  SubjectAltname = 
22379590.001 |03:16:03.715 |AppInfo  |SIPStationInit: connId=0, +12817196715@10.236.5.193:5060, New 3rd-party (RFC3261) phone registering
22379590.002 |03:16:03.715 |AppInfo  |SIPStationInit: connID=0, , 10.236.5.193:5060, New targetEntry created
22379590.003 |03:16:03.715 |AppInfo  |SIPStationInit: connID=0, , 10.236.5.193:5060, (RegTrace 0xabb51610) Enqueuing register for ccbID 108372392
22379590.004 |03:16:03.715 |AppInfo  |SIPStationInit: connID=0, , 10.236.5.193:5060, REGISTER Queued
22379590.005 |03:16:03.715 |AppInfo  |SIPStationInit: connID=0, , 10.236.5.193:5060, DevStat-InitState: NEW --> ON_NEWREG_QUEUE
22379590.006 |03:16:03.715 |AppInfo  |SIPStationInit: Processing registration queue Qlimit: 250
22379590.007 |03:16:03.715 |AppInfo  |SIPStationInit: connID=0, , 10.236.5.193:5060, Creating new SIPStationD
22379590.008 |03:16:03.715 |Created  |                                       |                               |SIPStationD(3,100,66,194514)     |SIPStationInit(3,100,65,1)       |                                         |NumOfCurrentInstances: 860
22379590.009 |03:16:03.716 |AppInfo  |SIPRegistrationTable::pidAdd:  Adding pid to table via pidAdd [3,100,66,194514]:
22379590.010 |03:16:03.716 |AppInfo  |SIPStationInit: connID=0, , 10.236.5.193:5060, DevStat-InitState: ON_NEWREG_QUEUE --> REGISTERED
22379590.011 |03:16:03.716 |AppInfo  |SIPStationInit: RegQueueSize=0 MaxEntriesToProcess=40 tokeMax=10 tokeOut=0 Registration Queue Serviced 1 entries in 0 milliseconds
22379591.000 |03:16:03.716 |SdlSig   |Start                                  |start                          |SIPStationD(3,100,66,194514)     |SIPStationD(3,100,66,194514)     |3,100,238,1.1655399^10.236.5.193^*       |*TraceFlagOverrode
22379591.001 |03:16:03.716 |AppInfo  |SIPStationD(194514) - Primary expires 120, secondary expires 3600
22379592.000 |03:16:03.716 |SdlSig   |UdpSendReq                             |start                          |EnvProcessUdpPort(3,100,238,1)   |SIPUdp(3,100,63,1)               |3,100,238,1.1655399^10.236.5.193^*       |[R:N-H:0,N:0,L:0,V:1,Z:0,D:0]  varId=0 varIpAddr=183240129 varIpPort=5060 varFamily=2
22379592.001 |03:16:03.716 |AppInfo  |EnvProcessUdpPort - EnvProcessUdpHandler::fireSignal() varId = 0
22379592.002 |03:16:03.716 |AppInfo  |EnvProcessUdpHandler::fireSignal - SEND: index = 0, handler = 0xb319f0e8
22379592.003 |03:16:03.716 |AppInfo  |EnvProcessUdpPort::fireSignal - SEND, destination = 10.236.5.193:5060
22379592.004 |03:16:03.716 |AppInfo  |EnvProcessUdpPort - EnvProcessUdpHandler::send(buff, 321, 10.236.5.193:5060)
22379593.000 |03:16:03.716 |SdlSig   |SIPRegisterInd                         |wait_register                  |SIPStationD(3,100,66,194514)     |SIPStationInit(3,100,65,1)       |3,100,238,1.1655399^10.236.5.193^*       |[R:V-H:0,N:0,L:0,V:0,Z:0,D:0]  ccbID= 108372392 --TransType=2 --TransSecurity=0 PeerAddr = 10.236.5.193:5060 MAC =  DeviceName =  X509SubjectName =  SubjectAltname = 
22379593.001 |03:16:03.716 |AppInfo  |SIPStationD(194514) - userStart chars 6 1 6
22379593.002 |03:16:03.716 |AppInfo  |SIPStationD(194514) - model=255, mUaType=0
22379593.003 |03:16:03.716 |AppInfo  |SIPStationD(194514) - Register instanceId (MAC addr) =NULL
22379593.004 |03:16:03.716 |AppInfo  |SIPStationD(194514) - Register deviceName (database key) =NULL
22379593.005 |03:16:03.716 |AppInfo  |SIPStationD(194514) - No instance ID or digest-auth, sending challenge.
22379594.000 |03:16:03.716 |AppInfo  |-->RISCMAccess::DeviceTransientConnection(...)
22379595.000 |03:16:03.716 |AppInfo  |Device Transient deviceName : , IPAddress : 10.236.5.193, IPv6Address : not shown, IPv4Attribute :0, IPv6Attribute :0, Protocol : 2
22379596.000 |03:16:03.716 |AppInfo  |<--RISCMAccess::DeviceTransientConnection(...)
22379593.006 |03:16:03.716 |AppInfo  |EndPointTransientConnection - An endpoint attempted to register but did not complete registration Connecting Port:5060 Device name: Device IP address:10.236.5.193 Device type:336 Reason Code:20 Protocol:SIP IPAddressAttributes:0 LastSignalReceived:SIPRegisterInd StationState:wait_register App ID:Cisco CallManager Cluster ID:US Node ID:USWOIPTCM01
22379593.007 |03:16:03.716 |AlarmErr |AlarmClass: CallManager, AlarmName: EndPointTransientConnection, AlarmSeverity: Error, AlarmMessage: , AlarmDescription: An endpoint attempted to register but did not complete registration, AlarmParameters:  ConnectingPort:5060, DeviceName:, IPAddress:10.236.5.193, DeviceType:336, Reason:20, Protocol:SIP, IPAddrAttributes:0, LastSignalReceived:SIPRegisterInd, StationState:wait_register, AppID:Cisco CallManager, ClusterID:US, NodeID:USWOIPTCM01,
22379593.008 |03:16:03.716 |AppInfo  |SIPStationD(194514) - it's first challenge . Set Challenge timeout timer 
22379597.000 |03:16:03.717 |SdlSig   |SIPRegisterResp                        |wait                           |SIPHandler(3,100,72,1)           |SIPStationD(3,100,66,194514)     |3,100,238,1.1655399^10.236.5.193^*       |[T:N-H:0,N:0,L:0,V:0,Z:0,D:0]  ccbID= 108372392 --TransType=2 --TransSecurity=0 PeerAddr= 10.236.5.193:5060 respCode= 401 action= 2 device= 
22379597.001 |03:16:03.717 |AppInfo  |//SIP/Stack/Info/0x0/ccsip_process_sipspi_queue_event: ccsip_spi_get_msg_type returned: 3 (SIP_APPLICATION_MSG), for event 42 (SIPSPI_EV_REGISTER_RESP)
22379597.002 |03:16:03.717 |AppInfo  |//SIP/Stack/Info/0xaa0a59f0/sipSPISendResponse: Associated container=0xaab1a8e0 to REGISTER Response 401
22379597.003 |03:16:03.717 |AppInfo  |//SIP/Stack/Transport/0xaa0a59f0/sipSPISendResponse: Sending INFO Response to the transport layer
22379597.004 |03:16:03.717 |AppInfo  |//SIP/Stack/Transport/0xaa0a59f0/sipSPITransportSendMessage: msg=0xac494610, addr=10.236.5.193, port=5060, sentBy_port=5060, is_req=0, transp
22379597.005 |03:16:03.717 |AppInfo  |//SIP/Stack/Transport/0xaa0a59f0/sipTransportPostSendMessage: Posting send for msg=0xac494610, addr=10.236.5.193, port=5060, connId=0 for U
22379597.006 |03:16:03.717 |AppInfo  |//SIP/SIPHandler/ccbId=0/scbId=0/sip_stop_timer: type=SIP_TIMER_REMOVE_TRANSACTION value=32000 retries=0
22379597.007 |03:16:03.717 |AppInfo  |//SIP/SIPHandler/ccbId=0/scbId=0/sip_start_timer: type=SIP_TIMER_REMOVE_TRANSACTION value=32000 retries=0
22379597.008 |03:16:03.717 |AppInfo  |//SIP/Stack/States/0xaa0a59f0/sipSPIChangeState: 0xaa0a59f0 : State change from (SIP_STATE_INCOMING_REGISTER, SUBSTATE_NONE)  to (STATE_IDLE, SUBSTATE_NONE)
22379598.000 |03:16:03.717 |SdlSig   |UdpSendReq                             |start                          |EnvProcessUdpPort(3,100,238,1)   |SIPUdp(3,100,63,1)               |3,100,238,1.1655399^10.236.5.193^*       |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0]  varId=0 varIpAddr=183240129 varIpPort=5060 varFamily=2
22379598.001 |03:16:03.717 |AppInfo  |EnvProcessUdpPort - EnvProcessUdpHandler::fireSignal() varId = 0
22379598.002 |03:16:03.717 |AppInfo  |EnvProcessUdpHandler::fireSignal - SEND: index = 0, handler = 0xb319f0e8
22379598.003 |03:16:03.717 |AppInfo  |EnvProcessUdpPort::fireSignal - SEND, destination = 10.236.5.193:5060
22379598.004 |03:16:03.717 |AppInfo  |EnvProcessUdpPort - EnvProcessUdpHandler::send(buff, 444, 10.236.5.193:5060)
22379599.000 |03:16:03.719 |AppInfo  |EnvProcessUdpHandler::handle_input - handle = 340
22379600.000 |03:16:03.719 |AppInfo  |EnvProcessUdpHandler::handle_input   Status: 0, Id: 0
22379601.000 |03:16:03.719 |SdlSig   |UdpDataInd                             |wait                           |SIPUdp(3,100,63,1)               |EnvProcessUdpPort(3,100,238,1)   |3,100,238,1.1655400^*^*                  |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0]  varStatus=0 varId=0 varSrcIpAddr=183240129 varIpPort=5060 varFamily=2
22379601.001 |03:16:03.719 |AppInfo  |//SIP/Stack/Error/0x0/httpish_cache_header_val: DROPPING unregistered header Accept-Language: en
22379601.002 |03:16:03.719 |AppInfo  |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 756 from 10.236.5.193:[5060]:
[335628462,NET]
REGISTER sip:10.58.250.41:5060 SIP/2.0
Via: SIP/2.0/UDP 10.236.5.193;branch=z9hG4bKe878127e5AC5D285
From: "+12817196715" <sip:+12817196715@10.58.250.41>;tag=6A1B52C6-57A609CD
To: <sip:+12817196715@10.58.250.41>
CSeq: 2 REGISTER
Call-ID: 13e97529-2972bfd0-5b5c1597@10.236.5.193
Contact: <sip:+12817196715@10.236.5.193>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"
User-Agent: PolycomSoundStationIP-SSIP_7000-UA/3.3.2.0413
Accept-Language: en
Authorization: Digest username="sstvoipuser", realm="ccmsipline", nonce="pSgpL1JCzrsN45Vw4ji360VzlIrsG46z", uri="sip:10.58.250.41:5060", response="d83ee105030ee68ebb7821ffaafed8c7", algorithm=MD5
Max-Forwards: 70
Expires: 3600
Content-Length: 0

22379602.000 |03:16:03.719 |SdlSig   |SIPSPISignal                           |wait                           |SIPHandler(3,100,72,1)           |SIPUdp(3,100,63,1)               |3,100,238,1.1655400^10.236.5.193^*       |*TraceFlagOverrode
22379602.001 |03:16:03.719 |AppInfo  |//SIP/Stack/Info/0x0/ccsip_process_sipspi_queue_event: ccsip_spi_get_msg_type returned: 2 (SIP_NETWORK_MSG), for event 1 (SIPSPI_EV_NEW_MESSAGE)
22379602.002 |03:16:03.719 |AppInfo  |//SIP/Stack/Transport/0x0/sipTransportProcessNWNewConnMsg: context=(nil)
22379602.003 |03:16:03.719 |AppInfo  |//SIP/Stack/Info/0xaa0a59f0/sipSPIFindRegisterCcb: *****CCB found in UAS Request table. ccb=0xaa0a59f0
22379602.004 |03:16:03.719 |AppInfo  |//SIP/Stack/Transport/0x0/sipSPIUpdateResponseInfo: Subsq Transaction Address 10.236.5.193,Port 5060, Transport 1, SentBy Port 5060
22379602.005 |03:16:03.719 |AppInfo  |//SIP/Stack/Transport/0x0/sipSPIUpdateResponseInfo: Subsq Transaction Address 10.236.5.193,Port 5060, Transport 1, SentBy Port 5060
22379602.006 |03:16:03.719 |AppInfo  |//SIP/Stack/Transport/0xaa0a59f0/sipSPISendResponse: Sending INFO Response to the transport layer
22379602.007 |03:16:03.719 |AppInfo  |//SIP/Stack/Transport/0xaa0a59f0/sipSPITransportSendMessage: msg=0xa967d468, addr=10.236.5.193, port=5060, sentBy_port=5060, is_req=0, transp
22379602.008 |03:16:03.719 |AppInfo  |//SIP/Stack/Transport/0xaa0a59f0/sipTransportPostSendMessage: Posting send for msg=0xa967d468, addr=10.236.5.193, port=5060, connId=0 for U
22379602.009 |03:16:03.719 |AppInfo  |//SIP/SIPHandler/ccbId=0/scbId=0/sip_stop_timer: type=SIP_TIMER_REMOVE_TRANSACTION value=32000 retries=0
22379602.010 |03:16:03.719 |AppInfo  |//SIP/SIPHandler/ccbId=108372392/scbId=0/findDevicePID: Routed to SIPStationInit
22379602.011 |03:16:03.719 |AppInfo  |//SIP/Stack/Event/0xaa0a59f0/sact_idle_new_message_register: 
 ccsip_api_register_ind return value : SIP_SUCCESS

22379602.012 |03:16:03.719 |AppInfo  |//SIP/Stack/States/0xaa0a59f0/sipSPIChangeState: 0xaa0a59f0 : State change from (STATE_IDLE, SUBSTATE_NONE)  to (SIP_STATE_INCOMING_REGISTER, SUBSTATE_NONE)
22379603.000 |03:16:03.719 |SdlSig   |SIPRegisterInd                         |wait                           |SIPStationInit(3,100,65,1)       |SIPHandler(3,100,72,1)           |3,100,238,1.1655400^10.236.5.193^*       |[R:N-H:0,N:1,L:0,V:0,Z:0,D:0]  ccbID= 108372392 --TransType=2 --TransSecurity=0 PeerAddr = 10.236.5.193:5060 MAC =  DeviceName =  X509SubjectName =  SubjectAltname = 
22379603.001 |03:16:03.719 |AppInfo  |SIPStationInit: connId=0, , +12817196715@10.236.5.193:5060, state=REGISTERED, 3rd-party (RFC-3261) phone found by contact
22379604.000 |03:16:03.719 |SdlSig   |UdpSendReq                             |start                          |EnvProcessUdpPort(3,100,238,1)   |SIPUdp(3,100,63,1)               |3,100,238,1.1655400^10.236.5.193^*       |[R:N-H:0,N:1,L:0,V:0,Z:0,D:0]  varId=0 varIpAddr=183240129 varIpPort=5060 varFamily=2
22379604.001 |03:16:03.719 |AppInfo  |EnvProcessUdpPort - EnvProcessUdpHandler::fireSignal() varId = 0
22379604.002 |03:16:03.719 |AppInfo  |EnvProcessUdpHandler::fireSignal - SEND: index = 0, handler = 0xb319f0e8
22379604.003 |03:16:03.719 |AppInfo  |EnvProcessUdpPort::fireSignal - SEND, destination = 10.236.5.193:5060
22379604.004 |03:16:03.719 |AppInfo  |EnvProcessUdpPort - EnvProcessUdpHandler::send(buff, 336, 10.236.5.193:5060)
22379605.000 |03:16:03.719 |SdlSig   |SIPRegisterInd                         |wait_register                  |SIPStationD(3,100,66,194514)     |SIPStationInit(3,100,65,1)       |3,100,238,1.1655400^10.236.5.193^*       |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0]  ccbID= 108372392 --TransType=2 --TransSecurity=0 PeerAddr = 10.236.5.193:5060 MAC =  DeviceName =  X509SubjectName =  SubjectAltname = 
22379605.001 |03:16:03.719 |AppInfo  |SIPStationD(194514) - userStart chars 6 1 6
22379605.002 |03:16:03.719 |AppInfo  |SIPStationD(194514) - model=255, mUaType=0
22379605.003 |03:16:03.719 |AppInfo  |SIPStationD(194514) - Register instanceId (MAC addr) =NULL
22379605.004 |03:16:03.719 |AppInfo  |SIPStationD(194514) - Register deviceName (database key) =NULL
22379605.005 |03:16:03.719 |AppInfo  |SIPStationD(194514) - DevStat-Start    : transport UDP, model 336
22379605.006 |03:16:03.719 |AppInfo  |SIPStationD(194514) - No Supported header
22379605.007 |03:16:03.719 |AppInfo  |SIPStationD(194514) - setDefaultOptions: INFO - user agent 5
22379605.008 |03:16:03.719 |AppInfo  |SIPStationD(194514) - Convert UserId "sstvoipuser" to deviceName
22379605.009 |03:16:03.719 |AppInfo  |SIPStationD(194514) - deviceType=336, mSIPAuthorizationHeaderPtr->user_pass=sstvoipuser
22379605.010 |03:16:03.719 |AppInfo  |getSIPDeviceNameByUserId: No device-names match the criteria for usedId sstvoipuser
22379605.011 |03:16:03.720 |AppInfo  |DbInfoError - Configuration information may be out of sync for the device and Unified CM database Name of Device: App ID:Cisco CallManager Cluster ID:US Node ID:USWOIPTCM01
22379605.012 |03:16:03.720 |AlarmErr |AlarmClass: CallManager, AlarmName: DbInfoError, AlarmSeverity: Error, AlarmMessage: , AlarmDescription: Configuration information may be out of sync for the device and Unified CM database, AlarmParameters:  DeviceName:, AppID:Cisco CallManager, ClusterID:US, NodeID:USWOIPTCM01,
22379605.013 |03:16:03.720 |AppInfo  |SIPStationD(194514) - Registration profile error: Error: DB Config, sending registration reject and closing station
22379605.014 |03:16:03.720 |AppInfo  |EndPointTransientConnection - An endpoint attempted to register but did not complete registration Connecting Port:5060 Device name: Device IP address:10.236.5.193 Device type:336 Reason Code:3 Protocol:SIP IPAddressAttributes:0 LastSignalReceived:SIPRegisterInd StationState:wait_register App ID:Cisco CallManager Cluster ID:US Node ID:USWOIPTCM01
22379605.015 |03:16:03.720 |AlarmErr |AlarmClass: CallManager, AlarmName: EndPointTransientConnection, AlarmSeverity: Error, AlarmMessage: , AlarmDescription: An endpoint attempted to register but did not complete registration, AlarmParameters:  ConnectingPort:5060, DeviceName:, IPAddress:10.236.5.193, DeviceType:336, Reason:3, Protocol:SIP, IPAddrAttributes:0, LastSignalReceived:SIPRegisterInd, StationState:wait_register, AppID:Cisco CallManager, ClusterID:US, NodeID:USWOIPTCM01,
22379606.000 |03:16:03.720 |AppInfo  |-->RISCMAccess::DeviceTransientConnection(...)
22379607.000 |03:16:03.720 |AppInfo  |Device Transient deviceName : , IPAddress : 10.236.5.193, IPv6Address : not shown, IPv4Attribute :0, IPv6Attribute :0, Protocol : 2
22379608.000 |03:16:03.720 |AppInfo  |<--RISCMAccess::DeviceTransientConnection(...)
22379605.016 |03:16:03.720 |AppInfo  |SIPStationD(194514) - Phone doesn't support ExtendedRefer, not sending status line update UAType: 5 Extended-refer 0
22379605.017 |03:16:03.720 |AppInfo  |SIPStationD(194514) - sendRegisterResp: non-200 response code 404, ccbId 108372392, expires 4294967295, warning Unable to find device/user in database
22379605.018 |03:16:03.720 |AppInfo  |SIPStationD(194514) - DevStat-StopClose: Database error
22379605.019 |03:16:03.720 |AppInfo  |SIPStationD(194514) - closeStation: number of outstanding transactional subscriptions = 0, configMismatch = false
22379605.020 |03:16:03.720 |AppInfo  |SIPStationD(194514) - closeStation: sending StationCloseRequest, setting state to shutting_down
22379609.000 |03:16:03.720 |SdlSig   |StationCloseRequest                    |wait                           |SIPStationInit(3,100,65,1)       |SIPStationD(3,100,66,194514)     |3,100,238,1.1655400^10.236.5.193^*       |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] TCPPid=0.0.0.0 StationId= closeConnection=T reason=9
22379609.001 |03:16:03.720 |AppInfo  |SIPStationInit: StationCloseReq: isDualMode=0 for PID(3,100,66,194514)
22379609.002 |03:16:03.720 |AppInfo  |SIPStationInit: connID=0, , 10.236.5.193:5060, DevStat-InitState: REGISTERED --> STATION_CLOSE_REQ_RCVD
22379609.003 |03:16:03.720 |AppInfo  |SIPStationInit: connID=0, , 10.236.5.193:5060, StationCloseReq: remove bindings for PID (3,100,66,194514), closeConn=1
22379609.004 |03:16:03.720 |AppInfo  |SIPStationInit: connID=0, , 10.236.5.193:5060, Removing targetEntry
22379609.005 |03:16:03.720 |AppInfo  |SIPStationInit: connID=0, , 10.236.5.193:5060, DevStat-InitState: STATION_CLOSE_REQ_RCVD --> DELETING
22379609.006 |03:16:03.720 |AppInfo  |SIPStationInit: Sending StationClose to the D
22379610.000 |03:16:03.720 |SdlSig   |StationClose                           |shutting_down                  |SIPStationD(3,100,66,194514)     |SIPStationInit(3,100,65,1)       |3,100,238,1.1655400^10.236.5.193^*       |[R:V-H:0,N:0,L:0,V:0,Z:0,D:0] CloseStationReason = 0 StationId = 
22379610.001 |03:16:03.720 |Stopping |                                       |                               |SIPStationD(3,100,66,194514)     |SIPStationD(3,100,66,194514)     |                                         |NumOfCurrentInstances: 860
22379611.000 |03:16:03.720 |SdlSig   |SIPRegisterResp                        |wait                           |SIPHandler(3,100,72,1)           |SIPStationD(3,100,66,194514)     |3,100,238,1.1655400^10.236.5.193^*       |[T:N-H:0,N:0,L:0,V:0,Z:0,D:0]  ccbID= 108372392 --TransType=2 --TransSecurity=0 PeerAddr= 10.236.5.193:5060 respCode= 404 action= 2 device= 
22379611.001 |03:16:03.720 |AppInfo  |//SIP/Stack/Info/0x0/ccsip_process_sipspi_queue_event: ccsip_spi_get_msg_type returned: 3 (SIP_APPLICATION_MSG), for event 42 (SIPSPI_EV_REGISTER_RESP)
22379611.002 |03:16:03.721 |AppInfo  |//SIP/Stack/Info/0xaa0a59f0/sipSPIPushSubsqTransMsgContainerIntoHol: Response Container Holder is above threshold...trim
22379611.003 |03:16:03.721 |AppInfo  |//SIP/Stack/Info/0xaa0a59f0/sipSPISendResponse: Associated container=0xaec937d8 to REGISTER Response 404
22379611.004 |03:16:03.721 |AppInfo  |//SIP/Stack/Transport/0xaa0a59f0/sipSPISendResponse: Sending INFO Response to the transport layer
22379611.005 |03:16:03.721 |AppInfo  |//SIP/Stack/Transport/0xaa0a59f0/sipSPITransportSendMessage: msg=0xadbcbf88, addr=10.236.5.193, port=5060, sentBy_port=5060, is_req=0, transp
22379611.006 |03:16:03.721 |AppInfo  |//SIP/Stack/Transport/0xaa0a59f0/sipTransportPostSendMessage: Posting send for msg=0xadbcbf88, addr=10.236.5.193, port=5060, connId=0 for U
22379611.007 |03:16:03.721 |AppInfo  |//SIP/SIPHandler/ccbId=0/scbId=0/sip_stop_timer: type=SIP_TIMER_REMOVE_TRANSACTION value=32000 retries=0
22379611.008 |03:16:03.721 |AppInfo  |//SIP/SIPHandler/ccbId=0/scbId=0/sip_start_timer: type=SIP_TIMER_REMOVE_TRANSACTION value=32000 retries=0
22379611.009 |03:16:03.721 |AppInfo  |//SIP/Stack/States/0xaa0a59f0/sipSPIChangeState: 0xaa0a59f0 : State change from (SIP_STATE_INCOMING_REGISTER, SUBSTATE_NONE)  to (STATE_IDLE, SUBSTATE_NONE)
22379612.000 |03:16:03.721 |SdlSig   |UdpSendReq                             |start                          |EnvProcessUdpPort(3,100,238,1)   |SIPUdp(3,100,63,1)               |3,100,238,1.1655400^10.236.5.193^*       |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0]  varId=0 varIpAddr=183240129 varIpPort=5060 varFamily=2
22379612.001 |03:16:03.721 |AppInfo  |EnvProcessUdpPort - EnvProcessUdpHandler::fireSignal() varId = 0
22379612.002 |03:16:03.721 |AppInfo  |EnvProcessUdpHandler::fireSignal - SEND: index = 0, handler = 0xb319f0e8
22379612.003 |03:16:03.721 |AppInfo  |EnvProcessUdpPort::fireSignal - SEND, destination = 10.236.5.193:5060
22379612.004 |03:16:03.721 |AppInfo  |EnvProcessUdpPort - EnvProcessUdpHandler::send(buff, 406, 10.236.5.193:5060)

I've marked the areas where I think problems occur in bold. What I find very strange is that the device type it reports is always type 336, which according to documentation is a BASIC_3RD_PARTY_SIP_DEVICE, while it is configured as a Advanced 3rd party device. So I would expect Device Type 374: ADVANCED_3RD_PARTY_SIP_DEVICE

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We opened a Cisco TAC case

We opened a Cisco TAC case for this issue. It was solved by creating the username with the user id the same as the directory number. 

Directly from the mail from the TAC engineer:

Resolution summary:

  • Checked the config
  • Added digest user under phone
  • Created new user with user ID same as DN on line
  • Polycom was able to register after the change.
  • Tom changed digit map configuration on polycom for dialling issues.
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