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New Member

Poor speakerphone quality

Have a user that when on speakerphone his voice is garbled like he is underwater and if he picks up the handset its ok.  Swapped the 7965 phone out but new phone is doing the same thing.  Happens on both internal and external calls, codec is g711 and running 8.5 code on the phone.  Had him adjust the speaker volume but still the quality is bad, any ideas?   

4 REPLIES

Re: Poor speakerphone quality

I dont recall the details for the bug ID but there was a bug for this behavior discussed not too long ago.  The fix, I believe, is a firmware upgrade.  What firmware are you currently running?

Hailey

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New Member

Re: Poor speakerphone quality

We are running SCCP45.8-5-2S.

I have looked through the bugs but did not find anything for this load.

Thanks

Tina

Hall of Fame Super Red

Re: Poor speakerphone quality

Hi there,

Hailey is most correct here (+5 points my friend!)

Here is the related bug;

CSCsz68389 Bug Details Bug #8 of 8 | <            Previous | Next >

Noise Reduction causes saturated speech on Handsfree  Send
Symptom:
When talking on the speakerphone, far end  listeners may hear voice clipping. The talker's voice may sound like a  buzz.

Conditions:

This issue is most  noticeable when the talker is using the speakerphone on 7931, 7962,  7965, 7972, 7945, and 7975 models. This defect only applies to these  phone models.

Workaround:

The talker can sit  farther away from the phone, talk in a lower voice or use the handset or  headset.

Further Problem Description:

If User A  calls User B on User A's speakerphone, then User B would hear scratchy  sounding voice
StatusStatus
Fixed             

Severity Severity
3 - moderate

Last Modified Last Modified
In Last 2 weeks        

Product Product
Cisco Unified IP Phone 7900 Series         

Technology Technology


1st Found-In 1st Found-in
8.5(2)       
           
Fixed-In Fixed-in
8.5(2)CA1.2
8.5(3)MN1.8
8.4(4)ES7
6.1(4.39000.84)
6.1(4.1107.1)
5.1(3.7108.1)
7.1(2.22010.1)
7.0(2.22027.1)
6.0(1.3125.1)
6.1(3.3217.1)
4.3(2)ES18
4.3(2)SR2
6.1(5.10000.10)

Cheers!

Rob

New Member

Re: Poor speakerphone quality

Rob - yeah this looks like my problem.  I'll trying upgrading and

see if it resolves the issue.

Thanks

Tina

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