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New Member

Possible to disable intercom auto-answer on CUCM 10?

We're setting up CUCM for a new client and I've been working on intercoms.  I've run into some issues related to both presense and barging.

Because intercom speed dials cannot be set up as BLF speed dials, we're having to use additional button real estate for a seperate BLF speed dial button.  This is fine, its just going to take some user culture training to get them to look at the BLF before intercoming.

 

However, this would be much less of an issue if intercom can be set up to NOT barge in when a call is in progress.  I understand that the intercoming party will not be able to hear the non CUCM side of the call that is currently in progress but i guarantee that users are going to HATE that someone can intercom over the top of a call currently in progress.  Is there anyway to turn off auto-answer on the intercom feature?  This is really simple to do in CME but i can't figure out how to do it in CUCM

  • IP Telephony
2 ACCEPTED SOLUTIONS

Accepted Solutions

This comes up all the time -

This comes up all the time - just refreshed my research a few weeks ago and line buttons with auto answer is the best route at the moment still.

That may very well be the

That may very well be the best approach. I think CUCM 7.x had the option to disable auto-answer but that functionality was removed in later versions. I know it isn't in 9x and 10x and 99% positive it was removed in 8x.

I have been asked this question a couple of times and BLF/SD w/ standard DNs seems to be the closest config option based on the functionality you are looking for.

HTH

-Bill (@ucguerrilla)

http://ucguerrilla.com

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

4 REPLIES
New Member

I think what we are going to

I think what we are going to do, unless someone has a better suggestion, is to scrap intercom all together and just put in additional extensions that are auto-answer to speaker phone.  This will allow for a button that does both BLF and "intercom" AND the DND button can be used to prevent auto-answer when the recipient does not want the call to auto-answer.  This also prevents a call from barging in over a call in progress.

This comes up all the time -

This comes up all the time - just refreshed my research a few weeks ago and line buttons with auto answer is the best route at the moment still.

That may very well be the

That may very well be the best approach. I think CUCM 7.x had the option to disable auto-answer but that functionality was removed in later versions. I know it isn't in 9x and 10x and 99% positive it was removed in 8x.

I have been asked this question a couple of times and BLF/SD w/ standard DNs seems to be the closest config option based on the functionality you are looking for.

HTH

-Bill (@ucguerrilla)

http://ucguerrilla.com

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

New Member

Thanks Kevin and William for

Thanks Kevin and William for the input.  The standard DNs with auto-answer are working like we need them to so that's how we'll proceed in the future.  It seems silly to "update" a feature so it has less functionality!

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