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New Member

Prefix a leading 0 to incoming caller ID - At device pool?

Hi Folks - I am having an issue at site when a call comes in to a Cisco phone from a mobile/cell phone the caller ID is missing the leading 0.

Example:

Caller ID on the Cisco phone shows as:

1234567

It should be:

01234567

Now I understand that it is possible to prefix a digit at the Service Parameter, the Gateway or at a Device Pool level.

I have tried to do this at the Device pool but it is not working. I cannot do it at the gateway as I wil need to reset the gateway which will cause downtime and I cant do this. It would be great if I could get it to work at the Device Pool level.

any ideas?

3 REPLIES
New Member

Prefix a leading 0 to incoming caller ID - At device pool?

Also should add I am using CUCM v.8 and MGCP on gateway. Setting the prefix at Service Parameter is NOT an option as it needs to be for this remote site only and not the CUCM as a whole.

Thanks

Cisco Employee

Prefix a leading 0 to incoming caller ID - At device pool?

Hi,

On the MGCP Gateway which is listed under the Devices---->Gateway,

You might have a CSS configured under the controllers which have direct access to Directory Number.

Instead  of giving access directly to the Directory Number. Send the call to the  Translation Pattern and give the complete access to the Directory  Numbers from the Translation Pattern like (extension. 1XXX Translate to  1XXX)

In the Translation Pattern Configuration you have a option of Prefix Digits (Outgoing Calls) and add 0.

Regards,

Senthil

Prefix a leading 0 to incoming caller ID - At device pool?

Hi there

as senthil described above you can use simple way with translation pattens below is an example of how this logic works

although the doc using older version of CUCM but the logic still the same

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00805b6f33.shtml

hope this help

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