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Community Member

Presence Chat not working

Hi,

I have a Cisco Unified Presence 8.5 with two nodes in a cluster. I am facing an issue in Presence chat configuration. I have enabled chat in presence but I am not able to chat with the users. I found that the Presence Service "Cisco UP XCP message archiver" is not working. I tried to start it, but it is not getting started. But I could make the calls between the users. The "Send Instant Message" tab is grayed out in when right clicked on the user listed in the CUP client. Thanks in advance.

Regards,

Fawaz Khan

1 REPLY
Community Member

Presence Chat not working

Try to run system dashboard check and see the failures + check database replication status

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