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New Member

Presence integration with Unity Connection

Hi,

We have CUCM 7.1, Unity Connection 7.0, CUPS 7.0, CUPC 7.0, IP phone 7911, 7965, 6921

We have voice mail, hard phone and CUPC for all users.

We want to activate same Voice mail box on CUPC & IP phone. So that whenever any Voice mail comes on particular number, Voice mail indicator should work on ip phone as well as CUPC. User should able to retrive voice mail either IP phone or CUPC.

So can any one help me how to achieve this requirement ?

Regards,

Nimit

  • IP Telephony
15 REPLIES

Re: Presence integration with Unity Connection

New Member

Re: Presence integration with Unity Connection

Hi William,

Thanks for your support.

Can you let me know to have voice mail notification on CUPC from Unity Connection, IMAP is required ?

Regards,

Nimit

Red

Re: Presence integration with Unity Connection

CUPC uses IMAP protocol to download voicemail from Unity Connection.  You need to make sure IMAP feature was enabled for the user (class).

For more details, please see http://www.lulu.com/content/5552336

Michael

http://htluo.blogspot.com

New Member

Re: Presence integration with Unity Connection

Hi,

Thanks for your support.

I have firewall between Unity Connection & CUPC client.

So if CUPC required IMAP protocol for downloading Voice mail from Unity Connection, i required to open IMAP port on firewall. right ?

If i only need to have an indication of new voice mail on CUPC, still IMAP is required ?

Regards,

Nimit

Red

Re: Presence integration with Unity Connection

There's no separate "indication" feature for CUPC.

CUPC has to download the voicemail before it gives you the indication.  Yes, you need to open IMAP port on firewall (TCP 143)

Michael

http://htluo.blogspot.com

New Member

Re: Presence integration with Unity Connection

Hi,

Thanks for your support.

I have done the IMAP config on Unity Connection & IMAP port is open between CUPC client & Unity Connection.

On presence server also i have configured Voice mail server, Mailstore & Voice mail profile.

But after above configuration still no success....:(

Is there anything else required to configure ?

Regards,

Nimit

Super Bronze

Re: Presence integration with Unity Connection

Hi

Check 'Server Health' in the CUPC client - check that when you click on the voicemail section you have the correct info.

Also in the 'Preferences' menu within the client, the user has to specify the username and pasword to connect to IMAP.

Regards

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Presence integration with Unity Connection

Hi Aaron,

Thanks for support.

In server health check its showing Voicemail - not connected.

After specifying the same user ID & password of the Voicemail user it shows - invalid username or user account locked.

Regards,

Nimit

Super Bronze

Re: Presence integration with Unity Connection

Hi

Can you try logging in with the username and password you are using there, but via Outlook Express or another IMAP client?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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