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Community Member

Presence Status in Search results

Hello!

We have an On-Premise CUPS Server deployment. Version 9.1.

Overall its working fine, but we have one problem.

For the people that I have in my buddy list, all is working fine. I always get the right status (Away, On the Phone, Offline and so on).

Problem is this does not work when I perform a search for a User.

I can't have all people in the organisation in my buddy list, so from time to time I search for someone that I want to communicate with.

Now the Jabber Client does not show the status for that person in the search results. The Status is always grey.

As soon as I add that person to my buddy list I can see the right status.

Anyone having an idea?

Thanks

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Accepted Solutions
Community Member

Presence Status in Search results

Are you using UDS or EDI ?

You could be hitting this

https://tools.cisco.com/bugsearch/bug/CSCul24084/?referring_site=ss

3 REPLIES
Community Member

Presence Status in Search results

Are you using UDS or EDI ?

You could be hitting this

https://tools.cisco.com/bugsearch/bug/CSCul24084/?referring_site=ss

Community Member

Presence Status in Search results

Hi!

Looks like this is exactly whats happening!

Thanks for that!

Community Member

Presence Status in Search results

what version of jabber client are you using ?

what is your UserID linked to ?

when doing a search the grey contact - for some reason - does not have the Presence Domain suffix added to the UserID

I have had this problem too, I'm trying to remember the root cause...

JC

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