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presense 8.5.2.10000-49 issue

hay

i install  presense 8.5.2.10000-49  with cupc ver 8.5.2

for some reason i cant open the "phone" from the cupc to dial numbers

the simboll is not responding no meter what i try

all sinc perfect

tk

shoham

1 REPLY
Cisco Employee

presense 8.5.2.10000-49 issue

Ensure that the Windows firewall on CUPC user PC, is turned off or atleast the UDP traffic is allowed through it. The issue is described here in the Troubleshooting guide http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426

For details about network ports used by the application, see the Cisco Unified Personal Communicator release notes at the following URL: http://www.cisco.com/en/US/products/ps6844/prod_release_notes_list.html

Pls rate the post if it helps.


GP.

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