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New Member

Pressing Call Transfer cuts off the call

I have users, who are agents in CRS running IPPA. When they press transfer, the call gets cut off. It was working ysterday ... not today?

Any ideas helpful

Chris

2 REPLIES
New Member

Re: Pressing Call Transfer cuts off the call

Hello Chris,

have you checked if your Media Resources are active?

Can they still put the call on hold?

Bye

Jo

New Member

Re: Pressing Call Transfer cuts off the call

Jo,

Yes, they have available resources. The strange thing is that the problem has now gone away. We're thinking that this might be a network issue, where the SCCP traffic is being lost due to excessive network traffic.

We'll wait and see.

Thanks

chris

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