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Prevent incoming call hang-up

Hi

I'm looking for a feature, specially for Call center senario,

when a CALL CENTER OPERATOR gets an incoming call, the operator should not be able to disconnect the call unless the Caller hangup.

Is this possible on CUCM or CME.

Thanks

Shameer

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Prevent incoming call hang-up

Shameer,

There is no way to prevent a hangup of a call from a phone on CME/CUCM.

HTH,

Chris

2 REPLIES
Hall of Fame Super Silver

Prevent incoming call hang-up

Shameer,

There is no way to prevent a hangup of a call from a phone on CME/CUCM.

HTH,

Chris

Prevent incoming call hang-up

Hi Chris

Thanks for the response

Shameer

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