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PRI channel in CDR record?

Hi,

I'm trying to troubleshoot a voice quality problem. I have some specific info about poor quality calls (such as extension, date and time) that allows me to find the exact CDR. After extensive troubleshooting I'm wondering if perhaps I have a PRI with a bad or error-prone channel.

Given a CDR is there anyway to identify the channel (B channel) on the PRI that was used? The CDR provides the gateway and slot & port, but how do I identify the channel?

CallManager 4.1(3).

Thanks - Rob.

1 REPLY
Silver

Re: PRI channel in CDR record?

CDR Field Descriptions , origSpan can be used to identifiy the calls originating at a gateway, this field indicates the B channel number of the T1 or PRI trunk where the call is originated.

For H.323 gateways, in which the span number is unknown, this field contains the call leg ID of the originator.

For calls that did not originate at a gateway, the value is zero.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_usage_guide09186a00806c22b5.html

or Use Performance Monitor to Analyze PRI calls.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a00801152b9.shtml

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