I have my IP phone extenison configured as: 1401 which is a part of DID range (my DID range is " 4107 100-600). my isp is only sending 3 digits (that is 401). Due to this i am unable to make any inbound calling where as outbound calling is happening fine.
If the PSTN is sending you 401, just make a translation pattern called 401, and translate it to 1401. Be sure that the translation pattern is in a partition that is visible to the gateway's calling search space, and be sure your extension (1401) is in a partition that is visible to the translation pattern's calling search space.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...