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New Member

PRI troubleshooting

I remember entering a command once that would show the list of channels of a PRI and whether they were active but can't seem to remember what it was. Does anyone know this command?


Hall of Fame Super Red

Re: PRI troubleshooting

Hi Shikamaru,

Hope all is well with you! If this is an IOS Gateway you can use this command to show the status of the channels;

Router# show mgcp connection

Hope this helps!


New Member

Re: PRI troubleshooting

Hey Rob,

The command I was hunting for was "show voice call summary", which was mentioned by Alan in a post to this thread. Boy that command comes in handy ;)

Thanks again, guys.


New Member

Re: PRI troubleshooting

Hi Rob,

Good afternoon. hope that you had a nice weekend. I need help from you again. This is regarding a query I posted on Friday night. Could you please throw some light on this?

Issue :

When I go to "Tools-> CDR Analysis & Reporting", then "CDR -> Export CDR / CMR" - Export to File. After clicking on the "Export to File" button I get the following error - Error code - 10011. - System error - contact System Administrator"

Is it an authentication issue? I am using my user account. Even the Admin account ( superuser account) doesn't work.


Abhijit Das.

Re: PRI troubleshooting

In addition to the command mentioned by Rob, try eithers of the these two commands also:-

'show voice call summary'

'show voice call status'




Re: PRI troubleshooting

show isdn service

The B-channels must have a call active to show as active in show isdn service. B-channels in use for other purposes are not tracked by ISDN.

Have seen some issues with MGCP in the past, you can use perfmon in CCM or RTMT in Appliance Model versions.

New Member

Re: PRI troubleshooting

also, "show call active voice compact" to see the different call legs and codecs for each. Very useful for watching hardware conference/transcoders and seeing the rtp stream path/codec.

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