Primary line number

[John Cheetley]

Hi Cisco techs,

7912 IP phone fails to register in CME 3.3. 

CME shows name of user, MAC address, phone sequence number, telephone number and the type being normal but doesn't register when doing command

sh ephone registered

Replies with no ephone in specified type/condition

Sh ephone output is 

cme_router#sh ephone

ephone-1 Mac:0017.9570.8E67 TCP socket:[-1] activeLine:0 UNREGISTERED
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
IP:0.0.0.0 0 Unknown 0  keepalive 0 max_line 0

Sh telephony-service output is 

cme_router#sh telephony-service
CONFIG (Version=3.3)
=====================
Version 3.3
Cisco CallManager Express
For on-line documentation please see:
www.cisco.com/univercd/cc/td/doc/product/access/ip_ph/ip_ks/index.htm

ip source-address 192.168.3.0 port 2000
load 7912 cp791208000sccp051117a.sbin
max-ephones 4
max-dn 5
max-conferences 4 gain -6
dspfarm units 0
dspfarm transcode sessions 0
hunt-group report delay 1 hours
max-redirect 5
time-format 24
date-format dd-mm-yy
timezone 0 Greenwich Standard Time
keepalive 30
timeout interdigit 10
timeout busy 10
timeout ringing 180
caller-id name-only: enable
web admin system name admin  password xxxxxxxxxxxxx
web admin customer name xxxxxxxxxxxxx
edit DN through Web:  enabled.
edit TIME through web:  enabled.
Log (table parameters):
     max-size: 150
     retain-timer: 15
create cnf-files version-stamp 7960 Mar 01 2002 23:35:36
local directory service: enabled.

I can ping the phone from the router no troubles

And the router clock keeps going back to 19:43:41.519 14:54 Fri Mar 1 2002

Please advise further. Thanks again. Let me know if more information is required

[Brian Meade]

Your ip source-address doesn't look right:

ip source-address 192.168.3.0 port 2000

What does "show ip int brief | e una" show for addresses on the box?

Try running "debug ephone register" as well to see if you get any useful information.

Also what TFTP server address do you have configured on the 7912?

[John Cheetley]

Thanks Brian. I will run these and let you know

[John Cheetley]

OK. IP source-address is correct. 

cme_router#sh ip int brief | e una
Interface                  IP-Address      OK? Method Status                Protocol
FastEthernet0/0            192.168.0.12    YES NVRAM  up                    up  
FastEthernet0/0.1          192.168.1.2     YES NVRAM  up                    up  
FastEthernet0/0.2          192.168.3.2     YES NVRAM  up                    up  

Debug ephone register output

cme_router#debug ephone register
EPHONE registration debugging is enabled
cme_router#

TFTP server address is 192.168.3.0.

Phones IP address is 192.168.3.1

Let me know if more information is required. Thanks Brian in advance

[Brian Meade]

Why do you have the source address and TFTP server set to 192.168.3.0 when that's not an IP address on the box?

Change the ip source-address to 192.168.3.2 and change the TFTP server to 192.168.3.2 as well.

[John Cheetley]

Thanks for your reply Brian.

Source address is the DHCP server that the phone is getting the IP address from as the phone confirms.

Same as the TFTP server. 

[Brian Meade · Accepted solution]

Why would you use 192.168.3.0 as the source-address/TFTP server?  They need to point to the CME box.

[John Cheetley]

I understood that the TFTP server could either be the CME box or separately. 

OK then. Will re-configure. As I have also found out. The files for the phone appear to have gone missing as when I used sh ephone phone-load..the output is nothing. As in nothing.