Our previous telephone system had a "Priority" button that the receptionist could press before transferring a caller that alerted the intended recipient that the caller was a Priority caller (as in the boss). This would cause the recipient's phone to give a visual indication that the caller was a priority/important caller.
Does anyone have any ideas on how to accomplish this with CallManager (4.1)?
As you have discovered there is no "built-in" functionality to do this in CCM. I think you could do a couple of things to workaround this issue. You could add a second non-DID line to each recipient's phone that is reserved for Transferring priority calls to. Each user could also set a Distinctive Ring on this secondary line to add an audio indication to go alone with the "Bat Line" flashing.
On the Reception phone add a new line with a CLID of "Priority Call". When the Boss calls in, have the receptionist do a quick double transfer. First to the new Priority Line button and then to the recipient so the display shows "Priority Call" :)
I know these are less than perfect but would surely acheive the desired result!
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...