Private Password Phrase for Cisco Call Manager

[skokieparkdistrict]

When upgrading from 3.3(2) is it required to have the Private Password Phrase entered during the upgrade process.

Does this need to be entered once on the Publisher and then the same password entered when upgrading the Subscriber or will the upgrade fail during the initial attempt in upgrading the Publisher?

If it is lost, is there a way to recover or reset this across the cluster?

[Brandon Buffin · Accepted solution]

You can reset the private password phrase with the Admin Utility. Take a look at the following link. This link describes synchronizing the passwords. You can follow the same steps, but choose "Set new password" from the Options menu.

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_field_notice09186a00807dcf40.shtml

Hope this helps. If so, please rate the post.

Brandon

[skokieparkdistrict]

I have v 1.0.7 and there is no synchronization option.

A reset needs to be done on all services on both servers?

[Brandon Buffin]

Sorry, looks like I pasted the wrong link previously. The correct link is below. Yes, perform the reset on both servers.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080557ba5.shtml

Brandon

[skokieparkdistrict]

So the password I set will be the new Private Password Phrase or in other words the password for the service accounts?

I also noticed that I am missing IPMASysUser account when running CCMPWDChanger? Any idea why that would not be in there?

[Brandon Buffin]

The private password phrase is not the password for the service accounts, but is used to generate an encrypted password for these accounts.

Brandon

[mchandak]

With CM 3.3(2) the service account pwds are the same as the password phrase. From 4.x onwards it was used to generate an encrypted value which is not available to the users.

Also, when running AdminUtility you should always select all servers as the pwds have to be in sync. Do note that this tool can only be run on the Publisher and no other Server in the n/w

[anh.doquoc]

Hi,

I want to install CDR plugin on CCM 3.3(3), but I got error message said that "wrong private phrase". when I skip entering private phrase to continue installing CDR but it failed. I got error message like: "Setup was not able to give db_owner permission for CAR database to the user CCMServiceRW"

I did use AdminUtility to set default pass for all accounts, it did not help.

Do you have any suggestion for this case ?

Thanks.