Problem - 2nd line Fwd

[andrea.mameli]

Hi everyone, I have a problem on the customer's cp6921  ... I would like to enable the ForwardAll softkey on the user device to the 2nd line under CUCM 7.1.5. I have found out the workaround but as soon as I reach the last step and configuration options, have an error message on the web page (" requested resource Webdialer is not available"). I have not yet figured out if it is the correct path, but I can not continue ... help please!

[Kirill Glushenkov]

Hello!

Have you already tried to restart Cisco WebDialer Web Service in Feature Services?

Regards,

Kirill

[andrea.mameli]

no, not yet ... in fact I did not know this feature

[andrea.mameli]

Can not seem to find this feature on my server.

[Brian Meade]

It's under Unified Serviceability->Tools->Control Center- Feature Services->Select publisher node in the Server dropdown.

[andrea.mameli]

Ok, it's deactivated...I will ask  my supervisor if possible activate it.

What is its role as specific?

[Brian Meade]

Usually it's used for things like Click To Call applications.  I don't think it should be necessary for this though.  Can you send a screenshot of how you're getting to this?  My user webpage works fine to set the forward all.

[andrea.mameli]

no, not yet ... in fact I did not know this feature

[Brian Meade]

Can you attach a screenshot?

[andrea.mameli]

webdialer message attached.

[Brian Meade]

What are you clicking to get to that page?  Did you try restarting the Web Dialer service already?

[andrea.mameli]

I  am clicking the only field with info, the address book on the user options...

how can I restart it?

[Kirill Glushenkov]

How Brian has already said: Cisco Unified Serviceability->Tools->Control Center- Feature Services->Select publisher node in the Server dropdown...then press "Go" button and find Cisco WebDialer Web Service under CTI Services, check it and click Start/Restart ("Play" button).

Regards,

Kirill