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Community Member

Problem in 7985 Ip phone

Hi All,

i am facing problem with cisco Video Phone 7985 .I had configured it for Directory number X earlier and was working fine.

suddenly,somebody did some changes & changed number to Y.I deleted the directory number Y but it is still showing on display as Y.

Now when we make a call for X or Y , call is landing on same phone.But when 7985 user makes a call , number displayed on receiving end is Y.

I deleted directory number and phone,while re-adding phone ,it automatically picks up the same number Y ,even though it is not existing in any of configs in CCM.

I tried changing the ip phone & added directory number X which is working fine

Can somebody guide on the same.?

regds,

aman

3 REPLIES
Cisco Employee

Re: Problem in 7985 Ip phone

did you deleted the DN from the unassigned DNs before recreating the device??

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Problem in 7985 Ip phone

Hi,

I did not do this.I will check & let u know.

regds,

aman

Community Member

Re: Problem in 7985 Ip phone

Hi,

I did not find the desired number in UNASSIGNED Number.

regds,

aman

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