Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Problem with 7914 and transfer-mode

Hi all!

Well, I have a 7961 phone with the 7914 expansion. I have configured an ephone-dn with "transfer-mode consult", and I have assigned it a button of the 7961.

If I transfer a call with entering the complete number in the 7961?s keyboard, it works ok (prior to transfer the call I can consult), but if I use the 7914 the transfer is done in blind mode... Can this behavior be changed?

Thank you!!

This is the configration (look at ephone-dn 14)

ephone-dn 1 dual-line

number 1000

pickup-group 7000

ephone-dn 2 dual-line

number 1001

pickup-group 7000

label XXXXX

description 1001

ephone-dn 3 dual-line

number 1002

pickup-group 7000

label XXXXX

description 1002

ephone-dn 4 dual-line

number 1003

pickup-group 7000

label XXXXX

description 1003

ephone-dn 5

number 1004

pickup-group 7000

label XXXXX

description 1004

ephone-dn 6 dual-line

number 1005

pickup-group 7000

label XXXXX

description 1005

ephone-dn 7 dual-line

number 1006

pickup-group 7000

label XXXXXX

description 1006

ephone-dn 8 dual-line

number 1007

pickup-group 7000

label XXXXXX

description 1007

ephone-dn 9 dual-line

number 1008

pickup-group 7000

label XXXXXX

description 1008

ephone-dn 10 dual-line

number 1009

pickup-group 7000

label XXXXXXX

description 1009

call-forward night-service 3030

transfer-mode consult

night-service bell

ephone-dn 11

number 1010

pickup-group 7000

label XXXXXX

description 1010

ephone-dn 12

number 1011

pickup-group 7000

label XXXXXX

call-forward night-service 4001

night-service bell

ephone-dn 13

number 1012

pickup-group 7000

label BIC Principal

call-forward night-service 4001

night-service bell

ephone-dn 14 dual-line

number 1013

pickup-group 7000

label XXXXX

transfer-mode consult

ephone-dn 15

number 1014

pickup-group 7000

label XXXXXX

call-forward night-service 4001

night-service bell

ephone 11

device-security-mode none

mac-address 001B.5452.9200

type 7961 addon 1 7914

button 1:11 2:12 3:13 4:14

button 5:15 7m2 8m3 9m4

button 10m5 11m6 12m7 13m8

button 14m9 15m10 16m1

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: Problem with 7914 and transfer-mode

Try entering

transfer-system full-consult dss

under telephony-services

2 REPLIES
New Member

Re: Problem with 7914 and transfer-mode

Try entering

transfer-system full-consult dss

under telephony-services

New Member

Re: Problem with 7914 and transfer-mode

that works perfectly (I have no oportunity to probe it until now.

Tahnks!!

109
Views
0
Helpful
2
Replies